Manager Customer Service
Resume:
Carly C. Valdez
****Fairfax Toledo, OH
carlv8771 ©yahoo.com
OBJECTIVE
Seeking a full-time position as a Forklift Driver or any positon available with a company that can use my
diverse skills to promote company growth.
QUALIFICATIONS
I have achieved Assistant Manager positions in many jobs I have held.
Consistently commended for strong customer service skills Selected to monitor a
supplier's facilty to address production concerns Participated in the reorganization
of the facility's new warehouse supermarket
SKILLS AND ABILITIES
Industrial and Retail
• Able to handle multiple priorities and tasks while being consistently successful with difficult
situations and customers
• Strong ability to identify and implement safety, FIFO, 5s standards, and confidentiality procedures
and policies
• Experienced in supervising, training, motivating, disciplining, and delegating tasks amongst team
members as needed
• Able to read, write, and speak Spanish fluently
• Strong computer skills in programs such as SAP and l-SUPPLY used in Shipping/Receiving
functions.
EMPLOYMENT HISTORY
Shipping and Receiving Clerk, 07/2009 - 08/2012
Johnson Controls Interior Manufacturing, Lansing, Ml
• Load/unload outbound and inbound shipments; validate and verify incoming purchased and outgoing
finished goods
• Enter all packing slips and Bills of Lading into the computer system for accurate inventory
• Safely and quickly put all product into its designated location using a forklift truck
Cashier, 09/2008 - 05/2009
Shell Station, Albion, Ml
• Served customers quickly and efficiently at the register while maintaining a clean store
• Monitored vendor deliveries and replenished merchandise as needed
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Assistant Manager, 06/2007 - 08/2008
Dollar General, Lansing, Ml
• Performed daily paperwork including bank deposits; served customers quickly and efficiently at the
register
• Monitored the deliveries of multiple vendors and merchandising trucks; completed store orders and
counts for proper replenishment of merchandise; replenished merchandise and reset shelves to improve
sales
• Supervised, trained, motivated, and disciplined staff; resolved customer and staff issues as needed
Assistant Manager, 03/2005 -12/2006
Citgo, Albion, Ml
• Monitored deliveries of multiple vendors and merchandising trucks; completed store orders and counts
for proper merchandise replenishment; performed daily paperwork including bank deposits
• Replenished merchandise as product diminished while serving customers quickly and efficiently at the
register
• Supervised, motivated, trained, disciplined, and delegated tasks amongst the team as needed; resolved
customer and staffing issues
Shipping and Receiving Clerk, 11/1999 -12/2004
Lear Corporation, Marshall, Ml
• Load/unload outbound and inbound shipments; validate and verify incoming purchased and outgoing
finished goods
• Enter all packing slips and Bills of Lading into the computer system to ensure proper inventory
• Safely and quickly move all product to its designated location by use of forklift
Assistant Manager, 06/1998 -11/1999
Mammoth Video, Albion, Ml
• Performed daily paperwork including bank deposits; received and prepared new movies for release date
• Served customers quickly and efficiently at the register while maintaining a clean store
• Supervised, motivated, trained, disciplined, and delegated tasks amongst the team as needed; resolved
customer and staff issues when occurred
CERTIFICATES / LICENSES
Forklift license Johnson Controls Interior Manufacturing, Ml
CPR certified as medical responder Johnson Controls Interior Manufacturing, Ml
CT PAT certification and training Johnson Controls Interior Manufacturing, Ml
NOTES / OTHER INFORMATION
I also come with personal references and several letters of recommendations available upon request. I am
hard working, persistent, and energetic. My eagerness to be helpful and exceed expectations makes me a
great candidate individually or as a team player. My strong capability to multi-task and.be detail-oriented is
something you will find to be most valuable. I welcome any additional training or classes that enhance my
value to your company.
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