customer service, retail management

Objective:

A professional-level customer service role utilizing my excellent human relations skills, management experience and business administration degree.

Highlights: Over 10 years' customer service experience in busy environments

• Supervisory and management experience - supervised 6 employees

• Bachelor of Science in Business Administration

• Payroll, data entry and pc experience

• Hired and trained employees

Experience:

Walmart,Cashier, December 2010 to present. Customer service, ringing customer purchases.

Maxway,Assistant Manager, April 2010 to Dec.2010. Roanoke,VA. Management of store operations and provided customer service.

NAI Personnel Inc. Salem, VA

General Clerk for Department of Veteran’s Affairs Nov 2008-June2009

Providing clerical office support with duties such as; medical records filing, faxing and copying documents, mail sorting, recording phone calls into computer database.

Fashion Bug Roanoke, VA

Co-Manager 2000 to 2005

Management of store operations and supervision of employees while providing outstanding customer service to clientele.

A & N Store Roanoke, VA

Assistant Manager 1998 to 2000

Customer service and sales duties in retail operation selling women's clothing.

Afterthoughts Roanoke, VA

Assistant Manager 1997 to 1998

Assisted in managing store and providing service to customers; supervised store employees.

Newport News Outlet Roanoke, VA

Assistant Manager 1995 to 1997

Performed payroll, data entry, training and supervision of employees.

Education: Virginia Union University,BS in Business Administration-3.1GPA

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