Senior Operations Manager

TODD W. SWAIM

*** ********* **. ***** *******, TX 75052 • 469-***-**** • *******@***.***

http://www.linkedin.com/pub/todd-swaim/10/382/7a8

 SENIOR OPERATIONS MANAGER 

Transaction Processing … Cash Management … Accounts Payable / Receivable

Seasoned manager offering more than 20 years experience aligning organizations to achieve operational excellence and dramatic bottom-line results. Consistent track record of success in managing large multi-site operations with sizable budgets, staffs and global presence. Outstanding relationship builder who leads by example, fosters an atmosphere of idea-sharing, and works cooperatively with diverse resources to attain a common vision. Recognized for turning around struggling operations, opening and closing centers, setting up offshore operations and implementing state-of-the-art technology solutions.

KEY COMPETENCIES

 Operations Management  Strategic/Tactical Planning  Broad Knowledge of AP / AR Applications

 Leadership Development

 Offshore Management

 Lockbox/Check Processing

 Client Relationship Management  New Business Development

 Technology Implementation

 Performance Management

 Excellent Computer Skills  Staffing/Team-Building/Development

 Contract Negotiation/Vendor Management

 NCR, Banctec, J&B, Wausau, Unisys, Opex

 Mergers/Acquisitions/Due Diligence

PROFESSIONAL EXPERIENCE

PROVIDIAN / WASHINGTON MUTUAL / CHASE CARD SERVICES 04/00 – 03/09

VICE PRESIDENT & MANAGER

Manage administrative, operations, and servicing functions supporting 10M customers and $28B in credit card and commercial loan receivables. Manage four Sr. Team Managers responsible for efficient and accurate processing of accounts receivables, deposit transit, cash letter inclearing, and account maintenance. Responsible for operating under a balanced budget; managing expenses, compensation, and all operating costs.

• Generated $ 10M in expense savings while increasing operations efficiency over 50%.

• Spearheaded implementation of new state-of-the-art system platform and ARC technology for payment processing resulting in an annual cost savings of $2M.

• Developed challenging performance goals resulting in a 20% increase in productivity.

• Drove same-day processing to 100% in all payment functional areas.

• Consistently passed internal an external audit reviews.

• Managed a project to outsource activity to a 3rd party offshore vendor.

• Achieved “Top 3” industry ranking by JD Power, for credit card customer satisfaction in customer billing and payment processing.

FIRST UNION NATIONAL BANK / WACHOVIA 12/98 – 03/00

TEAM LEADER – RETAIL LOCKBOX

Management of 20+ employees in a retail remittance processing operation. Responsible for the efficient operation of the weekend shift including: extraction, capture, balance/controls, bank deposit, and host file transmissions. Assist Sr. Management during weekdays with administrative tasks, special projects, and customer/client communications.

• 100% accuracy and timeliness of bank deposits and host file transmissions.

• Improved weekend shift efficiency by 35% in the areas of productivity, holdover, and quality.

• Decreased employee turnover by 75%.

- Continued

BANCTEC 03/98 – 12/98

DATA CENTER MANAGER

Management of 20+ employees in a 3rd party bank inclearing operation. Responsible for identifying deficiencies in processes in an effort to reduce cycle time and unit cost.

• Implemented process changes which resulted in a 60% reduction in failed deadlines and a 20% reduction in overtime expense.

GENERAL ELECTRIC CAPITAL 08/87 – 2/98

PAYMENT PROCESSING MANAGER

Development and supervision of 50+ remittance processing employees. Responsible for the efficient operation of an elite remittance processing image system for both retail and wholesale clients.

• Assisted in the opening of a major production service unit.

• Implemented a program to convert a large department into work teams.

• Reduced payment processing cycle time by 30%.

• Coordinated complex testing and design of a state-of-the-art imaging system.

• Managed numerous portfolio conversions.

AWARDS & HONORS

• GE Capital Management Award (1994)

• GE Partnership Award (1990-1996)

• Employee of the Year (2005)

EDUCATION / COMMUNITY SERVICE

South Grand Prairie H.S. Grand Prairie, TX (1980-1984)

Child Advocate Volunteer for SafeHaven Woman’s Shelter Arlington, TX

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