Customer Service Sales
Resume:
Mariaelena Jimenez ********@*****.***
BUSINESS EMPLOYMENY HISTORY
**/** - ******* ****** * Style – IL
Customer Service/Production/Operations Manager
Specialize in Embroidery, Screen Printing, Promotional Products and Direct Garment Printing.
Meet with dealers, national accounts, end-users, and the sales force to define new product requirements.
Analyze competitive product offerings in terms of features and benefits as well as price points.
Exhibit products at trade shows and attend trade shows to review competitors’ products.
Processed incoming orders, coordinated shipments, and handled customer- related issues.
Conflict Resolution Specialist
10/00 - 01/07 EmbroidMe - Orland Park, IL
Customer Service/Production/Sales & Marketing Manager
Fully committed to providing the highest possible standards of customer service and support.
Proven ability to train, supervise and motivate, and evaluate customer service representatives.
Oversaw the implementation of organizational policies and procedures. Monitored the performance of personnel to ensure a productive work environment. Managed the HR function in the areas of staffing and training.
Built a teamwork environment that encouraged hard work and collaboration.
Ensured workflow efficiencies, customer service excellence, and quality assurance.
Handled Inside/Outside sales
Managed & Maintained daily operations of the Company
Graphic Designer - Created & Designed Company Logos
Embroidery Machine Operator
03/96 - 08/99 Quartet Manufacturing Company, a Division of GBC - Skokie, Illinois
Customer Service Supervisor/Product Trainer and Technical Support
Provided excellent customer service
Answered 80 - 100 inbound calls daily in a call center environment
Conducted weekly team meetings
Handled GSA Contracts
Provided complete training and continuous training to all new hires Customer Service, Sales and Tech Reps.
Created a 300 page technical support manual
Attended trades shows
Handled major accounts such as Staples, Office Depot and Office Max
Provided Technical support to customers, sales and tech reps for electrical and computer related issues on products.
Handled all escalation calls
EDUCATION
Present Grand Canyon University, AZ – Pursing Undergrad Program
B.A. Psychology
01/05-05/11 Moraine Valley Community College, Palos Hills, Illinois
Course of Study
Phlebotomy, Medical Terminology, Psychology, Social Work & Basic Gen Ed Courses
2002 Morton Community College, Cicero, Illinois
Course of Study
Certified Nursing Assistant - Completed
1992 Career Blazers School of Business - White Plains, NY
Course of Study
Computers
COMPUTER SKILLS
Knowledge of Various Software’s such as MS Word, Excel and PowerPoint, Outlook, SAP (System Application Programs), ERP, AS/400, BES (Brother Embroidery Software) Corel Draw 10.0
OTHER SKILLS
Administration Duties, Customer Service/Call Center/Tech Support Supervisor/Manager for 20+ years, Retail Managerial Experience, Self Employment Experience and Excellent Leadership Skills, DCFS Mandated Reporter, Systematic Training for Effective Parenting Course, Volunteer for CPS, Tinley Park, and Orland Park Chamber of Commerce Member.
CERTIFICATIONS
Certified Nursing Assistant - 2002
Certified Phlebotomist - 2006
CPR, First Aid, Blood Bourne Pathogen Instructor (Certified) – 2008
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