Manager Customer Service

KELLY GOODWIN

817-***-**** | *********@*****.***

TRANSPORTATION / LOGISTICS MANAGER

Extensive experience achieving excellence in all facets of local, regional, and international transportation and logistics

HIGHLIGHTS OF QUALIFICATIONS

Dynamic and results-driven logistics and transportation professional with demonstrated experience in the safe, cost-effective, planned, and efficient movement of products.

Proven history of improving processes, streamlining operations, reducing costs, maximizing operations, and increasing bottom line profitability.

Able to discern the ‘big picture’ and proactively adapt to changing business conditions.

A creative problem solver and impact player who brings an attitude of ownership and dedication to excellence.

Exceptional communication, leadership and relationship building skills coupled with strong business acumen and ability to negotiate win-win solutions.

Transportation Networks Sourcing & Analysis – Multi-Facility Management – Transportation & Logistics Strategies

Cost Controls – DOT Regulations – Industry Shipping Standards – Budgeting / Forecasting / Fiscal Management

Union Relations – Customer Relations – Safety Compliance – Staff Training & Development – Performance Management

CAREER ACHIEVEMENTS

Implemented a cube optimization process to cube out the trailers at 100% and expedited the overflow if necessary in order to save transportation dollars. The prior designing route had trailers at 75% to allow for any additional overflow, so they were typically under utilized.

Impact: Net savings of more $5M annually and the process became the industry standard.

Launched two crossdock operations servicing General Motors. Worked in partnership with suppliers to effectively reduce operating costs by and ensuring compliance with General Motors packaging, labeling and overall shipping requirements.

Impact: Significantly reduced the transportation costs to the company’s largest client, General Motors.

Analyzed the transportation network at the facility, identified several inefficiencies, and implemented logistics solutions to address regarding outbound and inbound side operations.

Impact: Transportation savings of more than $250K annually.

Hand-selected to develop safety standards and to educate employees on the importance of job safety. Developed standards for PPE (Personal Protection Equipment). Created an employee committee to identify and address day-to-day safety issues.

Impact: Safer work environment with reduced workers compensation claims. Received maximum participation as a result of having ground level involvement.

Partnered with the Area President of industrial labor relations at both the terminal and corporate levels to strengthen relations with the local union.

Impact: Effectively negotiated a favourable new labor agreement that proved beneficial to both the union and the company.

Designed, priced, implemented, and managed a transportation budget of $75M, creating continuous improvements to reduce transportation costs to the customer.

Impact: The transportation networks were optimized, providing proper levels of material flow into the plants which consistently reduced operating cost to the customer.

KELLY GOODWIN

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TRANSPORTATION / LOGISTICS MANAGER

Extensive experience achieving excellence in all facets of local, regional, and international transportation and logistics

PROFESSIONAL EXPERIENCE

GREENBUSH LOGISTICS, Columbus, TX 2006 – 2011

Regional Terminal Manager

In charge of all transportation needs at four (4) separate facilities to include proper material flow with full fiscal responsibility

Responsible for safety compliance, carrier management and development, and driver recruiting and retention

Analyzing invoice edits and daily truck revenue to maximize profitability

Ensured customer orders were delivered within contractual guidelines, followed up on proper inbound material flow

Optimized driver and equipment resources

LOGISTICS INSIGHTS CORPORATION, Arlington, TX 2000 – 2006

Lead Logistics Provider – General Motors Arlington Assembly Account

In charge of designing the entire transportation network for General Motors Arlington Assembly Plant

Responsible for a two shift operation inside the plant and manage 7 follow up analysts monitoring proper material flow

Managed a weekly transportation budget of $1.7M

Responsible for the procurement, training, and management of all carriers and air charters

Coordinated with the General Motors Office Manager to discuss any potential issues that may impact production and developed plans to correct those issues.

DIVERSIFIED CONTRACT SERVICES, Lima, OH 1996 – 2000

Terminal Manager

In charge of all aspects of a crossdock operation servicing five (5) General Motors Assembly Plants

Managed all supervisors, drivers, and dock workers

Oversaw areas of industrial and union labor relations

Coordinated with the assembly plants on any issues that may impact proper material flow

Strategically executed plans to eliminate any impact to production

US XPRESS ENTERPRISES, INC., Vandalia, OH 1993 – 1996

Load Planner

Managed daily operations operating in 48 states and Canada

Responsible for all areas of customer service including problem resolution and corrective plans

Manage all drivers and ensured that all deliveries were made on time

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