Customer Service Manager

Emily G Andrade

*** ******* *** **** ** ● BRISTOL ● RHODE ISLAND ● 02809

401-***-**** ● chhnig@r.postjobfree.com

Manager ~ Administrative ~ Customer Service ~ Sales Coordinator~

Wholesale Rep ~ Financial Services ~

Executive Profile

Seasoned professional with more than 8 years experience in customer service

Proven ability to manage and lead a small business organization (setting objectives, developing new ideas, training, hiring, scheduling, developing policies and procedures).

knowledge of the management skills,

Outstanding skills in staffing effectively; delegating, motivating, resolving problems.

*Efficient, detail-oriented, highly organized.

Work great in fast pace environments, multi task, quick learner, and adjust to change easily.

Proficient in Quickbooks, Microsoft Word, Excel, Outlook, Publisher, PowerPoint, Adobe

Career Background

Restivo’s Heating & AC, Johnston June 2009

Administrative/Sales Coordinator

Assistant to 5 people in office including the owner and general manager with scheduling appointments, getting materials together, receiving messages and calling customers back for them, answer multi phone lines, assisting customers with any questions they may have had, taking notes, typing propels on Microsoft word, making spreadsheets on Excel, calling town halls for permit fee’s, making permits, scheduling installs, sending permits and jobs to electrician, made schedule for delivery’s of equipment, confirmed delivery appointments and estimate appointments for two sales men.

Webster Bank, RI 2008 – 2009

Float Teller/ CSR

Servicing customers with their financial needs. Handling customer’s accounts, such as checking, savings, CD’s, Opening and closing accounts. Cross selling products that customers may need, informing customers of products that they may want to look into, Travel throughout RI to different branch’s that need help of a Teller/ banker. Cash Handling on a daily basics, meeting goals for the week and month, making daily calls.

Bank of America, RI 2006-2007

Customer Service Rep

Provided excellent customer service in a high volume call center, handling customers accounts such as checking, savings, cds, multi tasking with different programs, performing weekly and monthly matrixes,

Bristol Bakery, RI 2001-2008

Manager/Administrative/ wholesale Rep

Provided Customer service for wholesale accounts, Hiring new employees, Trained new employees, Handled customer complaints and employees ideas or things they may have been in need of. Creating policy and procedure guidelines, Creating new clients and orders through QuickBooks, answering phones and email responses, filing, faxing, picking up and dropping off mail, making daily deposits, handling cash flow, collecting payments, creating invoices and monthly billing, creating reports of production daily, weekly and monthly, scheduling appointments, managing office work and retail store, running earns as needed with having times and deadlines of production needed to be reported.

Education

University Of Phoenix, Arizona, US (still attending expected to graduate 2011)

Associates degree in Human Service Management

AUTHOR ANGELO’S, Rhode Island, US

Cosmetology school, 2006, Licensed

MT. HOPE HIGH SCHOOL, Rhode Island, US

Graduate 2005

REFERENCES: Available upon request.

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