Trainer, HR Manager, Office Manager

Maureen White

*** ****** *****

Toms River, NJ **755

Home - 732-***-****

Cell - 732-***-****

********@*******.***

Profile

Over 25 years experience in the telecommunications industry performing diverse job roles such as Human Resource Management, Finance Management, Program Management, Training Development and Delivery, Process Improvement, Corporate Fundraising, Conference Coordination, and Supervision with all annual performance ratings as “exceeding or far exceeding” objectives.” Also certified as a Professional Coach, Energy Leadership Practitioner, Cancer Support Educator, and Reiki Practitioner

Core Competencies

• Interpersonal skills/building relationships, team building, motivating/inspiring through coaching, Energy Leadership

• Supervising, Coaching, leading individuals and teams

• Training/Presentation Development and Delivery

• Strong Oral and Written Communication (correspondence, job aids, policies/processes, presentations, etc.)

• Project/Program Management

• Planning, Tracking, Analyzing, and Reporting on HR, Program, Staffing, and Finance Status and Metrics

• Creating/Enhancing/Enforcing Policies, Processes, and Procedures

• Strong Organizational and Problem Solving Skills

• Multi-tasking, Prioritizing Responsibilities

• Work independently requiring little to no supervision

• Microsoft Office Outlook, Word, Excel knowledge

Professional Experience

03/ 10 – Current

Professional Coaching, Energy Leadership, Reiki Healing

Coach clients (individually or in groups), related to health/wellness to educate them on maintaining mental and physical well being, identify improvement areas, create a customized action plan, and motivate, inspire, empower and support them to take action.

Administer, analyze, debrief, and coach the results of an Energy Leadership assessment, that quantifies the way in which an individual perceives and approaches their personal and professional life and reacts to different circumstances and experiences affecting their success in life; create high level strategies for development, and coach, individually or in groups, (via a transformative Leadership Development System)

Community Hospital Volunteer - Reiki practitioner to assist in the relaxation and wellbeing of their patients.

Community Hospital Volunteer - Dog Therapy Owner

St. Luke’s Parish Volunteer - 5th grade Religious Education Teacher

Assist in the creation of the Cancer Report Coaching Institute to train individuals as “Cancer Report” Coaches, in direct support of the “The Cancer Report” publication; created mission, objectives, training flow, processes, project outline, and framework to educate and certify people to coach on the healing the emotional causes of cancer.

01/80 - 03/10

AT&T

• Chief of Staff, 6/ 02 – 3/10, AT&T Labs

Point of Contact for Organization of 230+ - answered questions and resolved issues related to all phases of the business (HR, Finance, Policies/Processes, Issue Resolution); proactively ensured 100% compliance with Corporate policies, guidelines, training requirements, etc.

Organizational Improvement/Process Management – monitored organizational operation; increased morale and productivity by initiating recognition for service anniversaries and achievements, incorporating and organizing luncheons among co-workers to decrease stress, promote improved working relationships, increased communication concerning the state of the organization and corporation, created job aids and reference guides to assist and improve adherence to organizational policies and processes, created and conducted training sessions on HR Policy, Social Media use in the Workplace, Corporate Fundraising, etc.

HR Management – assisted in the recruitment of over 23 employees, performance management of over 200+ employees, staffing management, contingency planning training, coordination, and issue management, salary administration, corporate organizational restructuring and force management execution, maintaining a Business Continuity Plan, etc.

Finance Management – organizational point of contact for anything finance-related; submitted annual capital and non-capital budget forecasts and analyzed monthly expenses identifying and resolving billing errors, managing a $4M budget, operationalized budget cuts during the year, ensured organization was at or under budget at year end

Program Management – determined project reporting allocations to align staff with project budgets, maintained project profiles, created and trained 25 systems engineers/developers on a work intake and project tracking process, monitored organizational work intake requests, provided dashboard views of project status and data; created spreadsheets to better manage resource utilization and incoming work

Corporate Fundraising – led effort to support 3 community families having children with cancer through fundraising for the Emmanuel Cancer Foundation; led a corporate Cancer Relay for Life team for 3 years that came in either 1st /2nd place in fundraising dollars in the country; led the AT&T Labs United Way Campaign for over 2,100 employees; interacted with corporate executives, developed and delivered training on the campaign and solicitation, produced weekly reports, gave multiple presentations and created a presentation for the President to use; supported 7 coordinators and 15 solicitors; exceeded corporate objective “giving” and “participation” goals raising over $105,000.

• Program/Critical Issues Manager, 1/96 – 2/01, AT&T Labs

Created an organizational framework and structured approach to managing the day to day operations of the organization, managing incoming action items and special projects ensuring timely and accurate completion, developing and tracking the business plan, monitoring performance results, managing human resource, finance, and administrative functions, business policy compliance, internal and external communications, supervision of administrative management assistant, lead coordinator in 3 organizational relocations involving 377 people and 2 labs, represented organization in creating and rolling out a service realization process, managing a Y2K Contingency Planning Team, Branded Apparel Team and Pandemic Flu Contingency Planning Team; assumed the additional role of Project/Release Manager of the Customer Care Help Desk Engineering Team to fill a staffing gap for 8 months while still performing current full time role.

• Project Manager, 2/95 – 12/95, AT&T Labs

Supported the Billing Emerging Services Support Platform in addition to the overall Project Management support for all division work programs. Assisted Systems Engineers with editing and formatting Requirements Documentation; developed End-to-End Project and Staffing Plans for all of the billing components; initiated and hosted weekly status meetings; tracked and assisted in and managed issue resolution, documented/communicated project status weekly to internal/external partners; managed division budget and performed cost tracking analysis to identify and resolve budget outages; designed, created, and published monthly newsletters, managed human resource and space planning related activities.

• Change Control Manager, 8/88 – 1/95, AT&T Business Systems

Supported the Business Billing and Collection (BAC) System analyzing system change requests, and time estimates ensuring release content met full resource utilization and satisfied customer’s priorities; managed the overall work plan from conception to delivery, supervised administrative staff; created methods, procedures, processes, tools, documentation, and training for subsequent Change Control Managers that were hired in other organizations reducing the learning curve signficantly.

• Trainer, 1/86 – 7/88, AT&T Business Systems Admin.

Provided leader led training for the Billing & Collections System (BAC) Systems Administrators and interfaces deployed in 5 regional processing centers; developed User Guides, Training Packages, Contract Agreements, and Methods & Procedures to support the training.

• Training Developer, 1/84 – 12/85, Business Training Development

Developed 14 Customer Representative training courses for the Billing and Collections (BAC) System; conducted developmental testing, field trials, and train-the-trainer sessions; created various checklists and forms to manage Course development more efficiently; received award for high quality training packages acknowledged by the field staff

• Conference Coordinator, 1/80 – 12/83, Business Marketing Training

Coordinated, from conception to delivery, three monthly Business Marketing courses, training up to 100 students per month and instructed off-site by professors from leading universities. Responsibilities included all pre-course requirement coordination, hotel negotiations, on-site AT&T representation, training coordination, issue resolution, and professor support, analysis of training feedback with recommendations and execution of program improvements.

Education

• Liberal Arts

1981 Middlesex County Community College, Edison, New Jersey

• Masters Certificate in Project Management

1997, George Washington University, Washington D.C.

• Certified Professional Coach

2010, Institute for Professional Excellence in Coaching (iPEC) School, Shrewsbury, New Jersey

• Energy Leadership Master Practitioner

2010, iPEC School, Shrewsbury, New Jersey

• Reiki Practitioner

2010-2011, SenseAbilities, Sea Girt, New Jersey

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