Manager Administrative Assistant
Resume:
Turkan Hyman
****C Quiet Woods Lane Fairfax, Va 22033
chei11@r.postjobfree.com
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EDUCATION
**** ******** ** ******** **************
Strayer University, Washington, DC
PROFESSIONAL EXPERIENCE
Holiday Inn SunSpree, Orlando, Fl 05/08-06/10
Account Receivable
Answer accounts receivables inquiries from customers and groups. Post checks and cash received. Research customer claims of invoice payments. Follow up with collection activity on any account over 30 days due. Research and process credit card charge-backs. File checks stubs and bank receipts for A/R payments. Verify information on group credit applications and submit to controller for credit decisions. Assist with tasks on accounts payable during vacancies or absences. General office tasks such as answering phones, filing, order office supplies.
Holiday Inn SunSpree, Orlando, FL 05/07-05/08
Front Desk Supervisor
Handles guest complaints. Ensure individual guest or group request are met daily. Ensure appropriate check in and check out guests and groups. Supervise and train front desk staff. Order supply for front desk.
Club Quarter Hotel, New York, NY 06/05 -03/ 07
Member Service Desk Manager
Respond guest request and complaints in friendly manner and ensure that appropriate action is taken. Assign the rooms; promote cooperation between front office and all other department. Check in/out guests, taking reservations, answers the billing line. Ensure all operation and cash handling are done per policies. Computes bills, collect payments and makes change for the guests. Post charges to ledger using computer. Order supply for front desk. Supervise and train front Desk staff.
Courtyard by Marriott, Newport,NJ 12/ 02-06/ 05
Guest Service Agent
Greet and welcome guests. Register and assign rooms to the guests. Handle cash, check and credit cards payments. Make, confirm, cancel or make changes reservations by phone and in person. Answer enquires regarding hotel services. Resolve customer issues. Assist sales manager with groups and set up meeting rooms. Transmits and receiving messages using phones and telephone switchboard. Checking guest in and out. Giving direction guest local sites. Handle incoming mails and distribute guest and departments.
Visa Advisers, Washington DC 04/98-5/99
Administrative Assistant,
Served as a trainee/Intern, assisted in the preparation of all the necessary paperwork involved in attaining a USA Visa for foreign students and business professional. Which included working closely with embassy and government agencies, and resolved customer problems. Coordinated special request and related administrative tasks.
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