Human Resources Manager

GALE PICKERING

CAREER OBJECTIVE: Human Resource Manager (Staffing, Employee Relations, Training & Development or Corporate Real Estate)

COMPETENCIES

Management

o employee development / management

o Human Resource (HR) practices

o leading & managing technical professionals

o delivery of technical and soft skills training

o managing remotely

o managing through significant change

o performance management / improvement

o planning & analysis

o team building / professional coaching

Training

o accelerated learning techniques

o adult learning methodologies

o curriculum design and development

o delivery of technical and soft skills training

o evaluation and measurement

o implementing instructional design practices

o instructional design

o needs assessment & task analysis

o project management

o vendor management, selection and evaluation

SUMMARY OF QUALIFICATIONS: 10+ years in Management, Human Resources, Organizational Development and Management Training. Proven ability to (1) effectively support the business and HR needs of engineering and customer services organizations; (2) solve tough employee relations issues; (3) implement strategic management development programs; (4) provide timely OD interventions – coaching of senior managers, group assessments, team building, conflict resolution, meeting facilitation, career planning & development; (5) implement effective performance improvement programs from needs assessment through evaluation process (6) Use best management and HR practices to effectively and fairly represent employees, management, and business requirements.

PROFESSIONAL EXPERIENCE

REALTOR®, Santa Cruz County, CA 03/2002 - present

Accent Communications, Capitola, CA 01/2001 – 03/2002

Marketing and Training Consultant

-- Develop marketing collateral for computer industry trade shows.

-- Serve as consultant, editor or developer for management development and employee development instructor-led training materials.

Network Associates (NAI), Santa Clara, CA 09/1997 – 12/2000

Director of Education Services / Training Delivery Manager

-- Develop budget; manage people, expenses and business growth to meet or exceed goals.

-- Recruit, hire, manage, develop, retain, lead instructor, course development, and training operations/logistics staff (from 12 to 25 individuals).

-- Establish and manage training centers.

-- Ensure market analysis, competitive analysis, and customer surveys are conducted regularly and that data is used to improve training delivery /customer satisfaction.

-- Research practicality of outsourcing training / implement process.

-- Establish and manage vendor relationships.

Amdahl Corporation, Sunnyvale, CA 10/1987 – 09/1997

Sr. Management Development/OD Specialist, Trainer, Instructional Designer, Customer Services Manager

-- Design, develop, deliver, source and evaluate corporate management training programs.

-- Design and develop Employee Orientation Program.

-- Provide management consulting services (e.g. team building, meeting facilitation, problem analysis within work groups, managing through change, conflict management).

-- Design and develop technical training for Engineering Professionals.

-- Manage technical training program for apprentice-level Systems Engineers.

-- Conduct training needs assessments & implement solutions.

-- Design and develop Training (HRD) website on the corporate intranet

-- Provide full-service HR consultation to client groups (Engineering & Customer Services).

EDUCATION & TRAINING

-- Bachelor of Science, Organizational Behavior, University of San Francisco

-- Senior Human Resources Management Professional Certification, San Jose State University

-- Human Resources Management Generalist Certification, San Jose State University

-- Training & Human Resource Development Certification, University of California Extension

-- Other selected Human Resources-related training

(** indicates I also taught these courses):

** Behavior-Based Interviewing **(Effective) Meetings

** Communication Skills

** Performance Management

** Managing Change

** Teaming

Adult Learning Methodologies

Managing the Virtual Workplace

Corporate Training Strategies & Trends

Managing within the Law

Developing Competency Models

Mergers & Acquisitions

Employee Relations

Overview of the Human Resource Field

Fundamentals of Benefits

Situational Leadership

Human Resources in IPOs & Small Co.

Strategic Staffing

Human Resource Management Systems

The SHRM Learning System

Information Mapping

Total Compensation Management

Instructional Design Strategies

Understanding Today’s Business Environment

Legal Aspects of Employment

Web-Based Recruiting/Alternative Strategies

PROFESSIONAL AFFILIATIONS

• Society for Human Resource Management (SHRM) & Northern California Human Resources Association (NCHRA) – currently inactive

• National Association of REALTORS®, State Assoc. of REALTORS®, Santa Cruz Assoc. of REALTORS®, Seniors Advantage Real Estate Council, Council of Residential Specialists, Real Estate Buyer’s Agent Council

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