Customer Service Human Resources

Mrs. Dale David-Henry

*****-*** ******** ****

Charlotte, NC 28278

Phone: 980-***-****

Email: **********@*****.***

Career/Job Goals and Objectives

To obtain a position within an organization that affords professional growth and development in the areas of Payroll, Benefits Administration and Human Resources.

Qualifications and Skills

• 16 years of payroll experience

• Knowledge of multiple payroll software applications

• Experience with multi-state, weekly and bi-weekly processing

• Understanding federal and state taxes and their application process

• Proficient MS office, Outlook and Same Time

• Excellent customer service skills

Computer/Technical Skills

HRIS/Payroll Applications: Ultipro, ADP for Windows/Enterprise, Pro Business, PeopleSoft

Reporting Applications: Cognos, Report Smith, Kronos, Seibel, Workbrain, MyHr

Microsoft Application: MS Word, MS Excel, MS Power point

Email Applications: Lotus Notes, MS Outlook

Educational Training

A.A.S. Rockland Community College, New York

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Employment History

QA/Research Payroll Delivery Specialist Aon Hewitt, North Carolina 02/11 to Present

Hired to work on large implementation project

Knowledge and Experience:

• Experience with multi state payrolls

• Experience and Subject Matter Expert (SME) in project/implementation work

• Payroll processing, stock options, relocation, W2, expat payroll

• Processing, responding to pay and payroll tax inquires from employees

• Calculations of under/over payments

• Able to read and interpret regulatory and legislative updates

• Understanding of internal controls, SOX, and SAS ’70 reports

• Able to work independently

• Able to work under tight deadlines managing multiple tasks

Responsibilities:

• Support acceptance testing of ongoing processes as required

• Understanding of relationships between 3rd party providers

• Supports Reported Service Level (RSL) and Key Performance Indicator (KPI)

• Provide timely quality delivery of processes

• Follow and maintained SOP(s) for accuracy

• Provide input towards process improvement

• Escalate client non-compliance of processes and procedures to Manager

• Execute Data File processing and exchange with internal domains/3rd parties

• Able to run pre-written queries

• Provide training to new team members

• Act as referral for other domains and off-shore teams

• Support small client projects with BAU

• Communicate with other Domains on participant specific issues

• Supports service escalations from the client as well as on/off-shore team

• Proactively look for resolution of potential service delivery issues

• Maintain interaction with client counterparts

• Identify issues and resolve BAU

Contact this candidate