PROFESSIONAL SUMMARY

*Highly motivated, self-directed individual oriented to a fast-pace and maintaining a pivotal role in customer service and sales environment; proven to capitalize on opportunities.

*Technically skilled in business management, general accounting procedures, supervising personnel and human relations.

*Very outgoing and personable with excellent communication and “people” skills; possess conscientious work ethic, willing to accept challenging roles and commitment to job performance.

KEY SKILLS

*Administration

Complete customer service training

Data Entry

Receptionist

Scheduling

*Computer

Quick Books

Windows O/S (2003-07-10, XP, Vista)

Microsoft Office Suite (Access, Excel, Power Point)

Information Technology

POS Systems

Scanners/Inventory Systems

*Retail

Sales/Cross Selling

Cash Handling

Credit Card Transactions

Merchandising and Stocking

*Professional

Licensed Cosmetologist

EDUCATION

Associate’s in Applied Sciences-Management

Southwestern Illinois College, December 2011

Cosmetologist License/Diploma

Precision Point School of Cosmetology, August 2006

EXPERIENCE

Assistant Events Coordinator, (July 2006 – Present)

Angela Anita’s Bridal and Party Creations, Belleville, IL

Assist in the creation, organization, and supervision of planned events. Conduct research to help make decisions about event possibilities. Assist with various office duties, such as word documents, presentations, publications, etc. Create and print invitations, programs, seating charts, etc. Serve as liaison on event-related matters. Assist with managing on-site production and clean up for events as necessary. Prepare materials, packages, gift bags, registration lists, seating cards, etc. Close out all events as required.

Office Assistant, (August 2010-July 2011)

Southwestern Illinois College Worknet Office Belleville, IL

Assist job seekers, displaced workers, and students of the college with job search, resumes, workshop programs/financial assistant information, personal information confidentiality, data entry for monthly reports, create and prepare brochures, flyers and packets for workshops for job seekers, create power point presentations, answer phones, schedule appointments, responsible for opening office as scheduled (key holder).

Cashier, (June 2009-October 2009)

Sally Beauty Supply Fairview Heights, IL

Provide every guest with excellent customer service. Key-holder-open and close store as scheduled. Encouraged competitive product selling. Assist in shipment deliveries, stock shelves, and price items. Responsible for applying procedures and standards to manage loss prevention. Answer phones. Balance cash drawers before and after shift, compile and maintain non-monetary reports and records. Resolve customer complaints, returns, and exchanges.

Alley Coordinator, (August 2005-May 2009)

Red Lobster Restaurant Fairview Heights, IL

Dress entrees and tray them to be delivered to guests in a timely fashion. Maintaining an organized and sanitized work station at all times. Maintaining an organized and stocked salad bar at all times.

Stylist, (October 2006-June 2008)

JC Penney Salon Fairview Heights, IL

Provide every guest with excellent customer service. Consult with guests about hair care solutions and styles. Provide services to meet guests’ needs. Responsible for maintaining an organized and sanitized work station at all times, answer phones, cross sell products and services, and cashier duties.

ACCOMPLISHMENTS and AWARDS

Recipient of the William and Florence Schmidt scholarship from Southwestern Illinois College in 2011.

Graduated one year early from high school and pursued a degree in cosmetology in what was considered to be my senior year of high school. Graduated with a high school diploma and Cosmetology license by age eighteen.

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