Customer Service Security

COLUMBUS JACOB HINTON JUNIOR

**** ******** ******, ******** *******, MI 48125, United States

Cellular 313-***-****

**********.*************@******.***

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CAREER OBJECTIVE

To continue professional growth in the Information Technology / Computer Networking Systems. In a position where I can continue to use and increase in my knowledge of current, new and emerging technologies with a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement.

SUMMARY OF QUALIFICATIONS

• Assembled, disassembled personal computer systems. Installed hard drives, CPU's, DVD ROMS, RAM, Modems, Audio/Video and NIC cards.

• Performed Operating System Upgrades which includes Windows 98, Windows ME, Windows Vista and Windows 7. Data, system, process and pc migration.

• Configure and utilize computer software. I.e. Internet Security Solutions. Endpoint solutions. Microsoft Forefront. Both Consumer and business grade software's

• Beta Tester for Microsoft Windows Vista, Windows 7, Home Server, Server 2008 and Microsoft Office 2010

• Problem resolution by remotely diagnosing customer’s computers detecting problems and making repairs.

Excellent Customer Service and problem resolution skills.

EDUCATION

Dec. 2011 Associate of Applied Science Degree Computer Network Systems. ITT Technical Institute Dearborn, Michigan 48124

EMPLOYMENT HISTORY

2006 to Present Tech Support Tech Guy Direct Dearborn Heights, Michigan 48125

CERTIFICATES

2010 - 2011 ITT Technical Institute. Dearborn, Michigan

GPA: 3.83. Certificate of Highest - Honor June 2011 QTR

Certificate of Honor - March, June 2010, March 2011

Certificate of Recognition - March 2010 QTR

SKILLS • Computer Tune-up: Updating system, security software, cleaning disk and folders.

HONORS • Outstanding Character and Achievement - National Technical Honor Society. ITT Technical Institute, 2011 - 2011

SEMINARS • Internet Security Threats, 2011 - 2011 - Eset Internet Security. http://www.brighttalk.com/webcast/28167. Trends such as mobility, Web 2.0, and consumerization are shattering traditional notions of IT control. As a result, IT security organizations are struggling to defend against a more formidable hacker adversary at a time when they have less visibility and control over their IT environment. View this recorded webcast with presentations by Forrester Research and ESET.

What you need to know about the changing nature of the threat landscape

Which long-held security principles are outdated, and which ones should be adhered to

Where to invest to maximize the impact of your efforts while minimizing risk

Recognizing old attacks in the context of new technologies

Addressing the constants; Security software, patch management, password management, encryption, and education.

• Key Considerations for Selecting Endpoint Security Solutions - Eset Internet Security. Webcast (ESET - Internet Security Threats Channel). Due to economic factors, small and medium businesses (SMBs) have underinvested in technology for the last two to three years. This results in them having to either replace some of their oldest technology or face increasing maintenance costs and the possibility that their systems breaking down. Hear from leading SMB experts as they look into how they found the balance of meeting business and technology demands to increase efficiency while still keeping costs manageable. They will explore opportunities with cloud-based services and mobile technologies as well as best practices on adopting new approaches to IT security models.

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