Customer Service Administrative Assistant

NICHELE FAVORS

**** ******* ***** 678-***-****

Union City, Georgia 30291 *************@*****.***

SUMMARY

A hardworking and highly dependable administrative professional with a solid background in office management, corporate correspondence, records management, scheduling, and data entry. A honest self-starter with experience in accounts payable and accounting. Works close with customers to ensure high levels of services, ensuring satisfaction. Overcomes challenges with a dedication and drive to realize goals. Effectively utilizes time and resources to achieve the objectives and facilitate the lasting success of an organization.

EXPERIENCE

JC PENNEY, Morrow, Georgia

Sales Associate 2009-2011

Interact with customers to provide information in response to inquires about products and services. Handled returns and adjustments within the limits empowered in a positive manner that will build customer loyalty. Assisted with stock replenishment and stock counts as necessary. Straightened merchandise, performed fitting room recovery, and assured a neat and orderly shopping environment for customers. Assisted in training new hires and other associates.

Silver level award for maintaining credit goals, First Quarter 2011

Recognized for twenty one (21) customer service awards.

Bronze level award for maintaining credit goals, Fourth Quarter 2011

Georgia Pacific, Atlanta, Georgia

Credit Sales / Tax Specialist (12 month contract) 2008

Ensured compliance with all state regulations regarding tax certificate exemptions requirements for direct pay permits, resale certificates and streamline tax agreements. Calculated sales and use tax exemptions. Responsible for following up on invalid documents and identifying customer that are not in compliance.

Grannyman Publications, Riverdale, Georgia

Administrative Assistant 2006-2007

Duties included providing administrative support to management. Arranged essential mail in priority actions order for president and vice president. Maintained and organized all internal and external correspondence. Assisted the vice president with maintaining all daily transactions. Arranged amenities as needed. Prepare itineraries, files, and ordered office supplies. Corresponded with clients to verify contract details. Assured discreet handling of all business and oversaw executives monetary accounts.

Financial Service Corporation, Atlanta, Georgia

Accounting Clerk 2000-2006

Prepared daily deposits and maintain copies of deposited items. Processed daily cash transactions including wires and transfers. Reviewed and matched cash receipts, journals and distributed to commissions area. Audited compliance holds on large gross commissions produced by company employees. Handled the verification and release of company employee commission.

Financial Service Corporation, Atlanta, Georgia

Revenue Research Analyst

Taking all customer service incoming calls and problem solving. Investigated all activity in customer’s account. Researched and resolved trade and administrative issues received from NASD via the phone, fax, and e-mail.

Financial Service Corporation, Atlanta, Georgia

Accounts Payable Clerk

Balanced and generated automated weekly fee payments to investment managers. Handled payments for representatives weekly commissions cycle.

Financial Service Corporation, Atlanta, Georgia

Revenue Processor

Reconciled trades scheduled to settle. Assisted supervisor and team when needed. Communicated with investment managers to generate fee payments from house accounts.

EDUCATION

STRAYER UNIVERSITY, Morrow, Georgia, Bachelor Degree, Accounting, in progress

HERZING UNIVERSITY, Atlanta, Georgia, Coursework toward degree in Accounting, 2010

Southside High School, Atlanta, Georgia, Diploma, 1993

COMPUTER SKILLS

Microsoft Word, Excel, Outlook, PowerPoint, and Access. PeopleSoft, Oracle, Quick Books, Peachtree Accounting, AS400, and CMS.

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