Management Quality Assurance
Resume:
GARRETT SCOTT EMERY
Manteca, CA *5337
Email: cgppon@r.postjobfree.com
Cell: 209-***-****
PROFESSIONAL SKILLS PROFILE
Dedicated, loyal and seasoned professional with 14+ years of management experience. I take pride in my motivational skills, as well as, my ability to get the job done at the lowest cost, with the shortest time and the highest quality. One of my strengths is my people skills, ability to work with Executive management to team members. I enjoy traveling and meeting new people. There is always something new to learn every day and I make it my responsibility to share what I learn and know with others. Impacting the company and its people is my goal.
EDUCATION
San Jose State University – B. A. Degree in Communications, 5/02
Minor in Business, 3.0 GPA
Member of San Jose State University Forensics Debate Team
Relevant Courses: Total Quality Management, Project Management, Small Group
Communication, Human Resources Management, Business Law, Public Speaking,
Communications
EXPERIENCE AND RELATED ACTIVITIES
MANAGEMENT / SUPERVISION
Pickup and Delivery management
Inbound and Outbound operations
Manufacturing operations
Conveyance operations
Quality Assurance management
Import/Export
Fleet/Diesel Mechanic Management
Food manufacturing management
SPECIALTIES
5-S Implementation
Standardized Work Creation
Kanban Process Management
Problem Solving Circle Facilitation
Visual Control Management
Production Operations
Lean Manufacturing
Production Resource Allocation
Toyota Global Problem Solving Process
Root Cause Analysis.
Statistical Tools Used:
DMAIC (6-Sigma) Define, Measure, Analyze, Improve and Control. 5-Why, Cause & Effect, Error proofing, workflow diagrams.
Employment History
SARA LEE CORP., Stockton, Ca. – Production Supervisor
01/11 – 08/11
• Created a culture of Safety and teamwork throughout the facility.
• Ensured compliance with GMP, USDA standards.
• Lead health, safety, and environmental processes for assigned areas.
• Maintain working relationship with the collective bargaining unit, ensure compliance with the collective bargaining agreement to achieve company goals.
• Responsible for compliance with Sara Lee's policies and procedures, Global Business Standards, plant rules and all regulatory agencies.
• Supported the operation in ways to improve efficiencies and to help reduce overall costs.
• Lead and developed a high performing work group utilizing Lean Manufacturing/Continuous Improvement concepts that maximized employee teamwork, contributions, suggestions and decisions.
• Facilitate problem solving and develop action plans to address performance issues and achieve key performance indicator goals.
• Supervised 30+ associates to help achieve key performance objectives.
RYDER TRANSPORTATION SERVICES, Stockton, Ca. – Shop Supervisor
05/10 – 12/10
• Manage running costs and maintenance overheads
• Ensuring and maintaining customer satisfaction
• Ensuring that maintenance standards are met at all times
• Monitor revenue retention and growth
• Ensure a safe and productive operation through proper implementation and administration of company policies and procedures.
• Duties consisted of selection/hiring, terminations training on job duties, scheduling,delegating, directing, writing evaluations, conducting nightly staff meetings and ensuring goals and objectives were met.
NUMMI, Fremont, Ca. Production Group Leader
03/06 – 04/10
• Within NUMMI plastics injection molding dept. managed 27+ team members and rotated shifts every three months to supervise 2nd shift.
• Facilitate daily communication meetings.
• Support Safety meetings and accident investigations.
• Conduct team member training. Coach, lead and develop team members.
• Partner and coordinate with Quality, Team Member Relations, Maintenance, Engineering, and other external departments to resolve issues and concerns.
• Monitor metrics and Key Performance Indicator's (KPI's) to assess productivity and cost management.
• Manage Team Member Relations (TMR) issues (e.g. attendance, quality) and support the issuance of corrective action.
• Work with TMR and Union representatives to support Company Policies and Procedures.
• Assess and analyze current practices and make recommendations for improvement.
• Reduced outflow of defects to truck assembly by 95% by introducing new design to the IP racks
• Implemented quality assurance processes within manufacturing dept. to reduce/eliminate outflow of defects
RYDER TRANSPORTATION SERVICES, Hayward, Ca.-Rental Supervisor 07/02 – 03/06
• Handle sales and sales process for inbound calls as well as outbound solicitation
• Responsible for executing the business unit's marketing plan
• Maintain current accurate data within the company's marketing database
• Maximize rate opportunities within the market place
• Responsible for generating rental, lease and used vehicle sales leads
• Maintain and expand relationships with existing customer base
• Ability to maximize operational effectiveness by coordinating overall inventory levels to meet customer demand
• Meet overall Ryder market share by successfully executing the sales and marketing initiatives
• Responsible for overall profitability, operations and asset management of a rental location
• Accountable for coordinating with Maintenance, Asset management, Sales and Marketing to ensure customer satisfaction
• Maintain compliance with company, local, state, federal and other regulatory agencies.
• Complete understanding of marketplace conditions in order to maximize utilization of the rental fleet
• Drive profitable revenue growth by maintaining and growing customer relationships
• Responsible for overall satisfaction for all internal and external customers
• Reconcile all customer concerns, issues, disputes in order to maintain the ongoing relationship
CALIFORNIA OVERHIGHT, Milpitas, CA-Operations Supervisor 02/02 – 05/02
• Interpreting company policies to workers.
• Enforce safety regulations.
• Preparing multiple business transaction/efficiency-related reports,
• Recruiting, interviewing, screening and selecting employees to fill vacant positions.
• Producing monthly forecast relative to established budget.
• Preparing monthly financial reports for upper management.
FEDERAL EXPRESS, Oakland, CA-Service Manager
07/02– 12/02
• Facilitates the team within the area of responsibility.
• Maintains quality service by establishing and enforcing organization standards.
• Conducts presort meetings to communicate values, strategies and objectives; assigns accountabilities; plans, monitors and appraises job results; develops a climate for offering information and opinions; provides educational opportunities.
• Manages package handlers, package loading and unloading, routing, proper documentation and procedure control for hazardous material shipments and management.
• Handles equipment malfunctions and/or immediately notifies major and potential problems to maintenance department.
• Accurately enters load and shipping information into the facility's computer system.
• Manages computer systems utilization, paperwork accuracy and procedural consistency.
• Processes loads and misload information.
• Responsible for confirming compliance with safety rules and programs; manages FedEx Ground safety programs, investigates problems and recommends corrective actions.
• Maintains condition of dock work area.
UPS, San Jose, CA – Part-time Supervisor / Sorter / Pick-off / Loader 1996 – 1999
• In charge of an average of 20 personnel per night shift in the Twilight Sort and Unload department which included supervising sort aisle, main unload and irregulars.
• Duties consisted of selection/hiring, terminations (within first 90 days), training on job duties, scheduling, delegating, directing, writing evaluations, conducting nightly staff meetings and ensuring goals and objectives were met.
• Monitored work flow, verified hours and tracked sick/missed days for payroll.
• Member of Safety Committee facilitating meetings consisting of discussing past
injuries and focusing on prevention methods and safer work environment.
• Conducted safety evaluations required by OSHA.
• Increased production through employee motivation and employee
empowerment/ownership.
• Identified areas requiring improvement and enforced that staff check address and
zip codes resulting in the least amount of misdirected packages.
• Generally achieved 100% + productivity.
PERSONAL REFERENCES
Chris Allen John Glass
Twilight Operations Manager (UPS) District Maint. Manager
1999 S. 7th St. 1901 W. Winton Ave.
San Jose, CA 95112 Hayward, Ca. 94545
Salvador Sanchez
New United Motors
Department Manager
45500 Fremont Blvd.
Fremont, Ca. 94538
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