IT Management

***** ** **** ****

Miami, Florida *****

Home 305-***-****

Cell 305-***-****

E-mail: *******@*****.***

William Conde

Summary of Qualifications

• Strong analytical skills

• Excellent management skills

• Operational business experience

• Strong communication skills

• Experience with ERP systems • Strong systems management experience

• Process improvement experience

• Strong personnel development skills

• Excellent leadership and team building skills

• Management of functional and IT projects

Experience:

Royal Caribbean Cruise Lines, LTD. (2006 - 2008)

Sr. Supply Chain Systems Analyst

• Gathered user / business requirements and created business cases for project approval process.

• Developed project scope documents, business / technical requirements documents and SOW’s.

• Lead and managed project teams of 2- 6 employees, contractors, and vendors when required.

• Monitored project progress, documented scope change requests for change management review.

• Created user test scenarios, managed UAT phase of project deployment, documented results and followed up with failure resolution.

• Developed and administrated Access databases for various business units based on needs.

• Created and modified Brio reports and analyzed data results in support of management decision making process.

• Analyzed supply chain / logistics business processes and made recommendations to achieve operational efficiencies.

• Built active lines of communication between Logistics and IT and proactively identified and resolved service issues.

Hughes Supply/ Home Depot Supply, Inc. (2004 - 2006)

Branch Manager

• Managed all day to day operations for branch with sales revenue in excess of 12 million dollars.

• Created operational KPI’s and ensured that business standards were exceeded.

• Implemented cost reduction and process improvement initiatives which contributed to a 20% reduction in operating costs.

• Improved profit and loss performance, created cost / financial KPI’s and monitored performance against budget.

• Managed 22 direct reports ranging from supervisors, office, warehouse, maintenance and driver staff.

• Managed 5 outside sales representatives and supported sales efforts with pricing and delivery incentives.

• Documented current process and made process changes when appropriate improving operational effectiveness.

• Built strong relationships with customers and vendors. Improved communication with other branches.

• Established an environment of teamwork and trust among branch personnel and actively fostered open communication at all levels of the organization.

• Developed employee’s skills with cross-functional, internal and external training initiatives.

Elizabeth Arden (1999 – 2004)

Inventory and Systems Supervisor

• Managed all software, hardware upgrades related to company distribution operations including WMS and Enterprise systems.

• Established communication initiatives between IT, business units, software vendors and services contractors.

• Developed automated tools to assist management in monitoring warehouse productivity such as reports and KPI’s.

• Implemented cycle count process which substantially reduced costs and lost sales.

• Achieved and maintained inventory accuracy of 99.7 % for inventory valued at 22 million dollars.

• Presented monthly cycle count results to senior management, external accounting firm, and operation groups.

• Researched inventory audit results, operational issues, cycle count discrepancies and system issues.

• Managed 6 direct reports and materials needed to accomplish cycle count / audit functions.

• Analyzed and recommended system and process improvements which improved operational efficiencies and reduced operational costs.

• Led project teams during upgrades and system implementations related to distribution, operations, and transportation.

• Identified and corrected areas where inventory shrinkage was high and created process which eliminated future shrinkage.

All-American Containers, Inc (1997 – 1999)

Inventory Control Manager

• Documented SOP’s for all distribution center operations.

• Managed day to day warehouse operations, inventory control processes with a staff of 9 direct reports.

• Initiated process improvements resulting in substantial operational cost savings.

• Created KPI’s, inventory reports and database tools which improved visibility of operational issues.

• Implemented cycle count process and maintained inventory accuracy level of 98% for inventory valued at 2 million dollars.

• Established and maintained open communications with customers, vendors and senior management.

Fendi, Condotti Shops, Inc. (1992 – 1997)

Inventory Control Manager

• Developed and managed the execution of inventory control procedures throughout distribution center and store locations.

• Managed monthly cycle count process and conducted spot check audits at store locations.

• Analyzed sale trends and determined proper forecasting models for new season based on percentage of sell through.

• Recommend distribution of new products based on local sale trends and coordinated movement of clearance product.

• Conducted investigations into inventory shrinkage and recommended measures to eliminate future inventory shrinkage.

• Accomplished reduction of inventory shrinkage by 7 % and maintained inventory accuracy of 97.6 % on 7 million dollars worth of inventory.

Education:

M.B.A., Nova Southeastern University, June 2008

Ft. Lauderdale, Florida

B.S., Information Technology, Barry University May 2006

Miami, Florida

Specialization in Information Systems

Graduated with Honors, Magna cum Laude

Technical / Additional Skills:

• Strong AS400 query skills, Hyperion Brio reports.

• Working knowledge of Visual Basic, C++, Java and SQL.

• Experience with database and systems design.

• Experience with DCLINK – Warehouse Tracking System.

• Experience with PKMS – Warehouse Management System.

• Extensive experience with Microsoft Office products to include, Excel, Word, Access Databases, Visio, MS Project and Outlook.

• Extensive experience with RF scanners and real time inventory.

• Bilingual – English / Spanish

References: Available upon request

LinkedIn Public Profile: http://www.linkedin.com/in/williamconde

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