Customer Service Manager

TERRANCE R.GIZZO

585-***-**** ** Whitebrook Rise

******@***.*** Fairport, NY 14450

General / Operations / Sales Manager

Specialist in Managing and driving all phases of sales, customer service, production, installation, warehouse and distribution businesses.

Goal oriented, skilled team leading management style. An experienced, successful sales, customer service, merchandising, assembly, shipping, receiving, routing, and warehousing manager and trainer.

Cross-Functional and Cross-Industry expertise in management, sales development, budget planning and achievement execution.

Forward-thinking, dedicated, and highly focused. Has accumulated 25+ years of extensive experience in several phases of management, and business ownership. Fully capable of working in a fast paced, multi-tasked environment with little or no supervision.

Very strong ethical, firm and fair business management work ethic. Has continuously demonstrated the ability to lead and drive diverse departments with as many as 56 full time employees.

Outstanding in creating and leading a team consisting of outside / inside sales, sales manager, merchandises, accounts receivable, accounts payable, shippers, receivers, CDL drivers, order pickers, stockers, production departments and installation teams.

Thrives and excels in challenging and innovative work environments. Actively seeking an opportunity to work with either a sales, service, warehouse or distribution department of a major interconnect company either as a sales, service manager, installation manager or a position in General / Operations Management. Works well under pressure and with deadlines. Has excellent communication skills as well as exceptional leadership and managerial knowledge and abilities.

Business and Department Management Skillful Communicator & Scheduler

Efficient in Organization & Multitasking Exceptional Customer Service Abilities

Effective Project Manager/ Team Leader Detail-Oriented/ Creative Problem Solver

Excellent Interpersonal Skills Goal oriented

Inside and Outside Sales Highly skilled inside / outside negotiator

Professional Experience

TAPLO Enterprises, Inc. / DBA Flower City Café

2008 - 2011

Owner / Operator

Fairport, NY / Greater Rochester International Airport

Owner and Operator. Performed all phases of business operations including, but not limited to: Hiring, training, ordering, receiving, stocking, customer service, vendor negotiations, accounts receivable, accounts payable, banking, payroll processing, scheduling, bookkeeping, tax preparation, general accounting and overall supervision.

Employed and maintained a staff of 12 to 14 full and part time employees.

Hours of operation: 4:30 AM to 7:30 PM Monday through Sunday.

Greater Midstate Properties, LLC

2005 – 2008

Owner / Operator

Deltona, FL / Fairport, NY

Purchased, renovated and sold residential properties.

Hands on general contracting.

Oversaw, planned and worked on all phases of the renovation process.

Coordinated, directed and worked with roofers, carpenters, flooring / carpet installers, electricians, plumbers, painters, landscapers, cabinet makers, kitchen and bath finishers to the successful completion of the renovations.

Strict budget control.

Successfully managed each project from purchase to sale. Highly praised by project neighbors for improving their areas.

Tyco / ADT

2002 - 2005

Residential Sales / Installation Manager

Jefferson, LA

Managed sales and installation teams for ADT Fire and Security systems.

Centurion Award winner

Promoted and recruited into the Tyco Six Sigma Black Belt program. Project produced 6M in previously unrealized EBIT.

PrimeSource Building Products Inc.

1982 – 2001

Rochester, NY / Jefferson, LA

General Manager

Successfully managed the team of a 26M per year 100,000 s/f warehouse / sales Distribution Center.

Trained and supervised: Inside / Outside sales, Sales Manager, Operations Manager, Warehouse Manager, Production Managers.

Controlled a 6M inventory.

Budget development and control.

Sales development and implementation.

Vendor / Customer communications and negotiations.

Inventory turn analysis.

Responsible for complete P/L of the center. Consistently achieved or exceeded annual budgeted gross sales and net profit earnings.

Education

Buffalo State University College

Business Management

Six Sigma Black Belt

Completed training

Computer Skills

Microsoft Office, Microsoft Windows, Excel, Quick Books, Power Point, Basic Internet Skills

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