Operations Manager/Fleet Manager/Warehouse/Inventory/Customer Service

Profile

A dynamic and highly capable logistics manager with 15 years experience. Possesses keen analytical, problem-solving and interpersonal skills. Proven record of hands-on leadership, training and mentoring. Known for designing systems to increase profitability and efficiency in transportation operations and distribution administration. Safety conscious, with the ability to succeed in a variety of environments including small, medium and large companies.

Skills Summary

Logistics Expertise

Staff Leadership

Operations Management

Budget Management

Accounts Payable

Safety Compliance

Training Expertise

Customer Service

AutoCAD

MS Office Suite

Warehouse Management

Organizational Skills

Vehicle Maintenance

MDOT Compliance

Payroll & Bookkeeping

Professional Experience

FEDEX GROUND SERVICES LANSING, MI 10/2001 – 03/2012

Fleet Manager

Successfully managed eight employees and a fleet of five step-vans to receive and deliver over 1200 packages daily. Coordinated four daily routes to ensure all packages were delivered accurately and on time.

Gained knowledge and experience of entire mid-Michigan area, which spanned 34 routes. Physically operated trucks and delivered as needed, which improved efficiency.

Trained, mentored and supervised new hires with knowledge of MDOT regulations and to provide efficient and courteous customer service. Established systematic safety training, which resulted in an exemplary rating, with zero injuries or work loss incidents and zero at fault accidents.

Administered cost accounting, accounts payable, payroll, bookkeeping and file maintenance. Diligently performed within emergency and operational budgets.

Developed and introduced methodical improvement procedures to reduce expenses and enhance cost saving measures.

Implemented a preventable maintenance schedule. Standardization of service schedules resulted in less over the road breakdowns and substantially decreased repair expenditures. Advanced vehicle maintenance knowledge enabled best choices for quality and cost effective mechanics and repair shops. Provided skillful abilities to troubleshoot breakdowns. Continuously improved maintenance schedules to achieve efficient over-the-road performance for all vehicles in the fleet.

Researched costs and developed contingency plans, which contained preferred vendors lists for emergency scenarios. This mitigated downtime for trucks and employees.

Initiated use of hand-held computer scanner to track and verify movement of packages. The result was a consistent and documented 99.3% successful delivery rate.

Superior customer service, a confident sales style and exemplary track record grew fleet by 500% within five years.

BUSINESS MACHINES COMPANY LANSING, MI 1998 - 2001

Logistics Support Team Leader

Purchased parts and complete systems at substantial cost savings for the company. Established unit stock levels and maintained parts inventory to support five company locations, which sold and serviced more than 600 customers throughout Michigan. This provided a consistent supply of critical parts and ensured minimum downtime for customers awaiting repairs.

Researched and qualified vendors. Investigated marketplace trends and analyzed costs to determine part pricing for the service department. This ensured competitive profitability.

Managed the shipping and receiving department. Implemented standardized tracking procedures to ensure accuracy and efficiency across all company branches.

Assembled POS systems. Networked with similar companies and distributors to enhance market knowledge and facilitate operational effectiveness.

GENERAL MOTORS LANSING, MI Summers 1996 - 1998

Internship

Performed various functions for the GM engine plant in Delta Township, the assembly plant in Flint, and the assembly plant in Lansing. Fulfilled and observed many duties in manufacturing, shipping and receiving, and inventory. This contributed to comprehensive knowledge of logistics and operations.

Updated blueprints with AutoCAD. Addressed complaints and suggestions from the manufacturing floor, which consisted of more than 800 workers. Implemented cleaning and cost savings measures to improve efficiencies on the floor.

Redesigned a spare parts storage area to improve safety and efficiency. Implemented a standardized inventory coding procedure. Installed an ergonomic lift retrieval system. Completed assignment ahead of schedule and under budget. The result was increased efficiency, improved safety and superior inventory management.

Successfully coordinated work schedule for an outside contractor and GM’s work usage of a power plant under construction.

Education

Michigan State University, 1997-1998

Major in Mechanical Engineering, Minors in Mathematics & Management

Tri-State University, 1995-1997

General Courses

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