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Customer Service Sales

Atlanta, GA
August 09, 2012

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**** ******* *** **

Powder Springs GA, ***** Cell 678-***-****


Shenice Singleton-Green

Objective To obtain an entry level position utilizing my experience in community relations and public service.

Work Experience 2000-2008 Fairfield Resorts Inc... Williamsburg, Virginia

Contracts Processor

Assists management and sales staff as needed. Resolves contract issues and discrepancies as they arise. Function as a Notary Public in the Commonwealth of Virginia. Accurately enters necessary contract data from sales representatives. Prepares and creates required documents in accordance with company polices and state and federal laws. Provides daily report for Vice President of sales. Administers OLS/Sale Point contract creation software. Responsible for obtaining credit reports through the Equifax System. Process credit card applications for Fairfield customers through MBNA Bank. Records sales representative commission data. Process all contract information for transmission and shipment to corporate headquarters. Prepares bank deposits and all corresponding documentation.

Fairfield Resorts Kingsgate Assistant Front Office Manager

Dailey occupancy and arrivals report-refer to sop” Tract actual to forecast Assist the front desk when necessary Review My Time for miss punches and turn into human resources by 1 pm Monday through Friday three room inspections a day to be turned into director of maintenance Be aware of and proactive for the status of he availability of units throughout the day, as it relates to two and three bedrooms and overall occupancy “Training “Handle guest concerns / complaints when necessary “ Ensure all checklist are completed on each shift” Know support and train the Fairfield policies and procedures” Interview and hire as necessary “ Employee incentives by recognizing positive situations” Maintain preventative maintenance blocks to ensure there is not room discrepancies: monitor inventory” Ten day forecast to be distributed to all department by five pm on Wednesday “ Manager staff meetings Thursday at 2 pm “ Create and complete monthly action plans to be forwarded to resort manager.ect…

Fairfield Resort Patriot’s Place “Front Desk

Provides customer to perspective time share owner making sure the reservation are all put into the system by codes and checking in guest ect…

1999-2000 Golden Corral Williamsbug,Virginia

Prep Cook

Responsible for preparing food items, creative display, assistant to the head chef, customer service.

1997-1998 Signature Flight Support Airline Co, Orlando, Florida

Passenger Service Coordinator

Responsible for coordination of service for aircraft arrival and departures. Landing aircraft, package and inventory control, ticket sales, FAA customs approvals for clearance-immigrations, public relations ECT…

1996-1997 Argenbright Security Orlando, Florida

Checkpoint Security

Responsible for checking passenger and There things’

1993-1996 Chicago Broad of Trade Chicago, Illinois

Trade/Stock Clerk

Responsible for managing stockbroker’s order-recording data, Transmitting report and data. Office skills ect…

Education South Suburban Community College, South Holland, Illinois (AAS) Associal Degree 60 Credits,1989, / Thornridge High School Dolton,Illinois,Diploma,1986.


Highlights of Qualifications Self Starter/ Team Player, Excellent Interpersonal Communication Skills, Experienced Customer Service, Ability to Plan and Lead Large Strategic Initiatives, Experienced in Financial Management, Budgeting, Planning, Licensed Security officer, Ability to Communication using Sign Language, Notary Public for the Commonwealth of Virginia.

Award Received Targeted Selection Interviewing Skills (DDI) Development Dimensions International.

Fairfield Learning Institute “Darus Tu Sorum “(FLI HIGH) Time Management.

Commonwealth of Virginia Notary.


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