Customer Service High School

Tamarsha Brown

**** ******** ****, *********, **. Catherine.

E-mail: *********@*****.***

Phone: 876-***-****

Aims and Objectives:

To ensure that my logical potential is profitable in the field of International Relations, to be ethical in my conduct of business and to be an excellent team player that is equipped with motivational and organizational skills, with a vision of being a committed team player of an organization that is aimed at accomplishing the highest attainable goal.

Education and Qualifications:

Sept. 2005 to July 2009: The University of the West Indies (Mona Campus)

o BSc. In International Relations: Economics, Statistics, Political Analysis, Social Research, Spanish, Research Methods, International Law, Theory and Practice of International Negotiations, Financial Accounting, Financial Management, Sociology, Marketing, Computer Application, Organizational Behavior, Quantitative Methods, Production and Operations Management, Mathematics, English, and Managerial Communication.

Sept. 1998 to June 2005: Edwin Allen High School

o High School Diploma (CAPE)

o 7 Caribbean Advance Proficiency Examination (CAPE) / A’ level Subjects: Management of Business (Levels 1&2), Financial Management, Financial Accounting, Information Technology, Caribbean Studies and Communication Studies

o 8 Caribbean Examination Council (CXC) Subjects: Spanish, English Language, English Literature, Mathematics, Office Procedures, Financial Accounting, Type Writing and Information Technology.

o 1 General Certificate of Education (GCE) Subject: English Language

Work Experiences:

Rhodes Hall High School, Hanover, Jamaica. (January 2010 to July 23, 2010)

Lab Assistant

o Teaching Mathematics, Information Technology and Accounting, maintaining the computers and the equipments in the Math Lab, finding computer games to assist the slower students in the learning of mathematics and doing inventory.

Wal*Mart Super Center, Orlando, Florida. (June 2008 – September 2009)

Cashier

o Customer Service, collecting monies for purchased items and ensuring that the draw is balanced at the end of the day.

Popeye’s, Sand Lake Road, Orlando, Florida. (June – August 2008)

Cashier

o Customer Service, taking customers orders, collecting monies for purchased items and ensuring that the draw is balanced at the end of the day.

Coeur D’Alene Resort, Idaho. (May – July 2007)

Guest Services

o Housekeeping and responding to guest concerns and queries so that maximum value, efficiency and customer satisfaction is obtained in order to build a long-term relationship with guests.

Best Western, Coeur D’Alene, Idaho. (May – July 2007)

Guest Services

o Housekeeping and responding to guest concerns and queries so that maximum value, efficiency and customer satisfaction is obtained in order to build a long-term relationship with guests.

McDonalds, Idaho. (May – June 2007)

Cashier

o Customer service, collecting monies for food items and ensuring that the draw is balanced at the end of the day.

Skills and Competencies:

Computer Proficiencies: Data Operations (qualified through Info serve in collaboration with the HEART Trust (NTA)), POS Software programs.

Good problem solving and communication skills with the ability to analyze, interpret and utilize information.

Volunteer for outreach ministry where I cook, serve, teach, council and so on to persons in my community and surrounding ones.

Customer Service/Sales: Identify and resolve problems, listen keenly and respond to request, do a follow up to assure that the customer is completely satisfied.

Server: Accurately and quickly take and place all food orders. Answer all questions about cooking methods, menu items, specials and prices. Ensure that the food and beverage are prepared and delivered in an accurate and timely manner. Check the food temperature, portion size and appearance to assure complete satisfaction.

Team Leader/Trainer: Experience in leading teams, delegating task and ensure that the task is completed in an accurate and timely manner.

Accounting/Inventory.

Affiliation and Co-curricular Activities:

Former member of the Spanish Club, School Choir and Senior Prefect at the Edwin Allen High School.

Former Sunday school Teacher, Sports Coordinator and Group Leader at the Tate Church of the Firstborn, Kellits, Clarendon.

Former member of the University and Colleges Christian Fellowship (UCCF), UCCF Dance and Sign Language Group at the University of the West Indies.

Praise and Worship Leader and Youth Choir member at the Tate Church of the Firstborn.

A member of the Edwin Allen High School Past Student Association (U.W.I. Chapter).

Founder of the Sign Language/Dance Group at the Tate Church of the Firstborn (2011).

Awards: J.C.D.C. Festival Gold Medal for Music in 2002, 2004 and 2005.

References: Available upon request.

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