Customer Service Sales
Resume:
Eric Rizzo
Houston, TX *****
c: 832-***-****
*******@*******.***
Professional Summary
Results oriented professional with management level experience in various service related industries. Proven track record, successfully meeting business goals and targets. Increasing revenue by exceeding sales goals and customer expectations. Highly skilled in supervising and directing employees, training and developing staff, and overall operations management. Hard working and ability to multi-task, as shown by my capability in working two jobs successfully.
Background Profile
~ Customer Relations ~ Sales ~ Inventory Management ~ General Business Accounting ~ Store Inspection ~ Business Reporting ~ Expense and Shrink Control ~ Employee Development ~ Staff Recruitment ~ Employee Supervising and Management ~ Marketing and Branding ~ Visual Merchandising ~ Budget Management ~ Sales Forecasting ~ Operation Management ~
Professional Accomplishments
HEB Grocery Store (part-time job) Houston, TX 8/2011 - Current
Deli Partner
• Provides superior service to all customers with a friendly and outgoing approach from beginning of interaction to end.
• Successfully implements suggestive selling during customer interactions.
• Takes orders with a ratio of zero mistakes since start.
• Prepares deli products in accordance with company standards (slices meats and cheeses and merchandising of products).
• Adheres successfully to all sanitation guidelines.
Knox Tractor Co. Houston, TX 4/2010 - Current
Product/Parts Specialist
• Provides superior customer service to all clients with parts and product requests.
• Educates clients on parts and product benefits based on needs.
• Responsible for accurately ordering parts for customers, providing customer invoices, and stocking parts for the company.
• Provides price quotations for customers and office budgeting to align product ordering with company revenue goals.
• Responsible for keeping up-to-date on new products and product features.
• Complies with all office operational requirements to include maintaining office appearance and inventory merchandising.
Luby’s Restaurant Houston, TX 10/2008 - 3/2010
Assistant Manager
• Assisted restaurant manager with all duties related to managing the operations of the restaurant.
• Responsible for liaising with vendors to accurately order food and supplies according to weekly budgets.
• Developed employee work schedules in direct relation to the amount of incoming business, while still ensuring premium customer service.
• Assisted in training and development of staff by following company training programs and utilizing new resources to create the most effective techniques in staff development.
• Provided employee coaching and critical feedback to assist with employee growth and talent development.
• Ensured all employees adhered successfully to all sanitation and food preparation guidelines.
• Utilized software applications to document sales and labor data to present to upper management and corporate office.
Panera Bread Houston, TX 8/2004 – 9/2008
General Manager
• Responsible for overall operations management and revenue for highest grossing restaurant in the franchise.
• Estimated food consumption, liaised with vendors to accurately order food and supplies, and checked food quality upon delivery.
• Maintained restaurant budget and ensured that it was aligned with company goals and projections.
• Solely responsible for on-site employee relation functions for staff to include recruitment, hiring, on-boarding, and disciplinary tasks to include terminations.
• Accountable for overall sales revenue and marketing, thus, attended weekly meetings to discuss product sales and creative ways to increase sales production.
• Successfully resolved any customer complaints or grievances regarding food or service.
• Developed assistant managers and staff work schedules in direct relation to the amount of incoming business, while still ensuring customer service needs were still met.
• Highly involved in growth and development of staff, including developing managers to become future General Managers and overseeing the employee training program.
• Successfully hit ‘labor to sales’ ratio, according to the company labor model provided, and trained management on how to do the same.
• Ensured all employees adhered successfully to all sanitation and food preparation guidelines.
• Utilized software applications to document sales and labor data to present to upper management and corporate office.
Laff Spot Comedy Club Houston, TX 4/1999 – 8/2004
Bar Manager
• Through hard work and diligence, was quickly promoted from waiter to Bar Manager.
• Managed overall bar operations for one of the largest comedy clubs in Houston.
• Monitored actions of self, staff, and customers to ensure that health and safety standards and liquor regulations were obeyed.
• Responsible for liaising with vendors to accurately keep up with liquor inventories according to weekly budgets.
• Accountable for assigning liquor/beer prices based on cost analysis.
EDUCATION
University of Houston
Bachelor of Science in Psychology, minor in Business Administration 2003
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