Real Estate Manager

Danielle Mosley-Hofmann

Cell: 631-***-****

********.**********@*****.***

Profile

Administrative support professional offering versatile office management skills with intermediate proficiency in Microsoft Office programs. Loyal with a strong work ethic who readily adapts to change, works independently but is quite functional with group work. Capable multi-tasker who can prioritize and meet tight deadlines without compromising quality.

Education

Suffolk County Community College Selden, NY

Relevant Courses:

Communications

Introduction to Business

Business Mathematics

College Workplace/Skills Seminar

Office Management

Organizational Behavior

Management Principles & Practices

Key Skills

Office Skills: Office Management

Records Management

Database Administration,

Spreadsheets/Reports, Time Sheet Organization,

Calendar Management, Event Coordination, Data Entry

Front-Desk Reception

Executive Support,

Multiple Phone Line Capabilities

Computer Skills: MS Word

MS Excel

MS PowerPoint MS Outlook

QuickBooks Windows

Experience

Consumer Advocacy Group/Law Offices of James S. Kent Las Vegas, NV Sr. Case Manager and Assistant to Real Estate Director / Loan Modification Specialist, 2009 to Present

Gathered all necessary documents needed to pursue modifications & organized files in order to run information to view tax returns and determine what program we can fit the client in to. Handled a case load of up to 100 clients at one time. Kept in contact with clients during modification process to make sure they were moving forward with their modification process. Supervised and delegated duties to support staff. Worked with the cleaning staff to ensure the office was always presentable for real estate and legal clients.

Highlights:

Created contacts within the bank/lender/servicing companies, were I assisted in renegotiation of terms of clients home loan via telephone.

Kept detailed records of phone calls, updated client information, client meetings, new bank and government policies that might affect the modification process. With them to discuss any concerns and to ensure that the modifications they get are in order.

Met with clients on a regular basis to ensure clients were comfortable with the processes and understood where their progress as at and where it would be.

Organized events for the promotion of the Consumer Advocacy Group (non-profit organization) as a means to help local organizations and get the Las Vegas Community to participate in local events.

Assisted Real Estate Director with scheduling appointments, having clients prepared for initial consultation, held pre-consultation with client

Planned and assisted at workshops and seminars to inform clients of their rights regarding their homes.

Managed and organized Real Estate Director`s calendar of events as well as any other executive assistant duties

Experience

ProBuild Bayport, NY Receptionist/Office Manager, 2007 to 2009

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the receptionist. Coordinated schedules with sales and delivery employees. Maintained log of hours and overtime accrued by employees. Managed multiple phone lines for the entire office and delegated minor clerical duties to other receptionists. Maintained the cleanliness of the office as well as the store front.

Highlights:

Communicated effectively with multiple departments to plan and maintain schedules responsibly in order to create the most effective schedules.

Helped answer customer questions by phone in order to direct them to the proper sales person.

Greeted walk-in customers to help direct them to the proper sales or pick up individual.

Provided timely, courteous and knowledgeable responses to information requests; screened and transferred calls & messages.

Maintained multiple daily driver/delivery person paperwork and documents in an organized manner for management to implement correct and positive employee strategies.

In charge of the opening and closing the daily cash draw and deposits.

Experience

Metro Service Group Cranbury, NJ Vendor, 2004 to 2007

Maintained product needs for up to 3 locations in my given area. I was responsible for packing and merchandising my locations as well as keeping them neat clean and presentable for customers and clients alike. I maintained rigorous inventory sheets of each client to ensure inventory levels never depleted and notified them when levels became low. My responsibilities included customer care and service to continue a pleasant working relationship with all locations.

Highlights:

Communicated regularly with clients to make sure their needs were being met effectively.

Monitored inventory levels in my locations as well as in main warehouse to keep constant flow of merchandise coming in and going out.

Made sure all locations were neat, clean & organized.

Maintained ordering and inventory records to forecast busy/slow seasons.

Developed/Maintained client contacts and relationships to understand their needs/wants from my companies’ services.

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