Customer Service Sales

Cynthia S Ranjel

Home: 323-***-****

*** *. **** ***** #****, Los Angeles, CA 90037

cg23dw@r.postjobfree.com, cg23dw@r.postjobfree.com

OBJECTIVE

I am seeking a position in a department that rewards positive results, hard work, loyalty, and dependability in a team environment.

SKILLS

• Bilingual in English and Spanish (speak/ read/ write)

• Computer skills in Microsoft Word, Excel and Outlook

EXPERIENCE:

Library Clerk, Lac Group, Los Angeles, CA (Temporary Assignment: 01/2012-03/2012)

• Physically locate library materials within the collection.

• Rearrange collections.

• Palletize collections.

• Wrap collections with proper acid free tissue.

AppleOne, Los Angeles, CA (Temporary Assignments: 07/2011-10/2011)

Call Center Customer Service, HerbaLife

• Provide customer service

Document Handler, Digital Archive

• Preparing documents for scanning procedure.

• Conduct Quality Control on documents that have already been scanned.

Branch Sales Assistant, HSBC Credit Center, Bell Gardens, CA (03/05-04/09)

Provide support for the Branch Sales Manager in the development of lead lists through all potential sources including scans, branch reports, and customer contacts.

• Serve as initial customer contact for branch office walk-in and telephone traffic. Receive and resolves routine customer inquiries and questions regarding products, service, account information or problem resolution. Direct more complex inquiries or problems to qualified Account Executive or Branch Sales Manager as required.

• Provide sales support for activities such as credit line increases, credit line utilization campaigns. Perform counter solicitation and outgoing customer relationship calls as directed. Refer prospective clients to an Account Executive.

• Perform all clerical functions in the branch including preparing loan documents, counter cashiering and making bank deposits, prepare invoices, ordering supplies, schedule ups and fed ex pick up, sorting and opening incoming mail and mailing outgoing correspondence.

• Perform various compliance duties when directed by the Branch Sales Assistant such as maintaining void checks logs, and address changes.

• Take customer applications when appropriate. Requests information to complete pending suspended files as directed. Close loans in the absence of the Account Executive when assigned.

Teller, Nix Check Cashing, Los Angeles, CA (07/03-03/05)

Provide exceptional customer service by completing transactions accurately and providing information on all products and services to customers and members in a timely, courteous and efficient manner.

• Promote and sell products such as western union money transfers, money orders, and prepaid debit cards.

• Balance cash drawer, and daily work at the end of each work shift.

• Balance ATM

Teachers Assistant, Menlo Avenue Elementary School, Los Angeles, CA (Volunteer work while attending high school 01/99-06/01)

Support technology use in the classrooms. Assist in production of teaching materials. Under the supervision of a credentialed teacher provides instructional support to students.

• Assist in instructing and supervising children in the classroom activities.

• Utilize appropriate language, interactions, and positive discipline.

• Continuously monitor children to ensure safety at all times, and report child abuse and neglect when necessary.

EDUCATION & TRAINING:

Compliance: Fact Act FCRA, HMDA Annual certification, Certificate of Compliance, Consumer Finance Anti-Money Laundering.

Santa Monica Community College, Santa Monica, CA (08/03-01/05)

Manual Arts High School, Los Angeles, CA (09/97-06/01)

Graduated with Diploma

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