hospitality, customer service, sales, all around nice guy

Christopher C. Johnson

*** ********** ***** ***. *, Bohemia, NY 11716

631-***-**** *******************@*****.***

Objective: A full-time position utilizing my skills in the hospitality and customer service fields.

Education: Bachelor of Arts in English / Bachelor of Science in Elementary Education

Southern Connecticut State University, May 2000

Work Experience:

Front Services Manager

West 57th Street by Hilton Club New York, NY May 2009 – November 2009

Trained and managed the guest reception staff in opening and operating a new luxury timeshare hotel in Midtown Manhattan. Acted as welcoming ambassador to all guests staying at the property and handled any guest issues while supporting and training the front office staff in superior customer service.

Owner Services Manager

The Manhattan Club New York, NY August 2007-January 2009

Responsible for assisting timeshare owners with making reservations, answering questions about timeshare usage, paying maintenance fees, reselling of unit and addressing all concerns. Read and responded to comment cards and entered data to track owner satisfaction. Published weekly local events newsletter as well as organized monthly owner trips to NYC sights. Coordinated owner requests with executive office, front desk, housekeeping, reservations and lounge staffs.

Head V.I.P. Check-In Supervisor

Mohegan Sun Hotel Uncasville, CT September 2003 - July 2007

Duties included training and evaluating the V.I.P. Check-In staff at the 1,200-room Four Diamond property as well as handled any rooming, gaming, dining or transportation needs for entertainment guests, celebrities, company CEO's and high rollers. Met the needs of V.I.P. guests while coordinating with butlers, casino hosts, valets and arena staff.

Director of Sales & Marketing

Hampton Inn Hotel Groton, CT August 2002 - August 2003

Responsibilities included acquiring new corporate accounts, designing the hotel brochure, advertisements and hotel website, handling group reservations, entertaining guests and guaranteeing customer satisfaction. Duties also included front desk shifts, housekeeping and breakfast area. Elected Vice President of the Hampton Inns of New England in December 2002 and was responsible for marketing the Hampton brand throughout New England for over 30 properties.

Instructional Aide & Tutor

Lillie B. Haynes Elementary School Niantic, CT: Sept 2000 - June 2002

Assisted classroom teachers with students in and out of the classroom, ranging from 1st to 5th graders. Co-developed new learning to read program. Also substituted, taught violin and monitored lunch room.

Shift Manager / Customer Service Representative

McDonald's Corporation East Lyme, CT May 1993 - August 1997

Supervised crew, organized shifts, handled large amounts of money, opened store, addressed special customer needs, compiled store records, organized store activities.

Computer Skills:

HTML Web Design, Microsoft Word, Excel, Outlook, Access, PowerPoint, Lotus Notes, OnQ, Lodging Management Systems, System 21, TimeshareWare, VOICE, Espresso, Synergy

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