Customer Service Administrative Assistant

LaCreasha Powell

**** *. ******* ****. *******, Tx 77071

email: ********@*****.*** Cell:713-***-****

Highly personable and professional Administrative Assistant with over ten years’ experience in the customer service industry. An effective communicator, energetic and efficient, with a talent for multitasking and prioritizing, without losing attention to detail. A savvy self-starter, passionate about customer service and readily approaching each opportunity with the mindset of exceeding customer expectations. A combined knowledge of customer service and administrative services and committed to creating experiences rather than simply providing service.

Hotel Sorella 08/11to 01/12

Sales Administrative Assistant

-Assistant to five Managers answering all calls and inquiries and direct them to

the appropriate avenue.

--In charge of booking and editing all group room blocks to insure that all guests have

a room upon arrival.

-In charge of setting up all payment information for each each client account

that is received.

-Post all past guests folios to accounts to process for payment.

Hotel Sorella

Guest Service Agent 08/09 to Promoted

-Greet and assist customers with requests throughout the day

-Assisted with updating reservations prior to arrival

-PBX: Answered all incoming calls on Mitel switchboard and directed them to the proper

channels

-Handle all inquiries and requests to insure guest’s satisfaction

-In charge of taking all food and beverage orders and making sure

guests receive their orders in a timely manner

Texas Universal Mortgage

Loan Processor/ Receptionist 01/07 to 8/09

-In charge of collecting and reviewing loan documents such as W-2’s, paychecks stubs,

SSN, driver’s license, and lease documents before turning them over to the underwriter.

-In charge of contacting all delinquent homeowners and speaking with them about solutions

to avoid foreclosure at any cost.

-Solutions offered to delinquent homeowners such as the MHA, HAMP, HARP, and

HAFA programs that would give homeowners the option to keep their current home

or get them into a more affordable option.

-Answered all incoming calls, ordered all office supply, as well as typing, and filing all

Documents.

Cambridge Court Apartments

Leasing Consultant 08/05 to 01/07

-Answered calls from print ads in For Rent, Apartment Guides, and other apartment guides.

-Entered guest cards in the Onesite database in order to keep up with all traffic.

-Posted rents, deposits, and application fees to the proper accounts.

-Guided all prospect tours through the community and displayed all the community amenities.

Skills: Microsoft Windows XP, Office, Outlook, Excel, Onesite and MRI and Opera systems

References: Available upon request

Contact this candidate