Customer Service Administrative Assistant

Location:

Elgin, IL, 60123

Salary:

OPEN

Posted:

April 21, 2012

Contact this candidate

Resume:

Lorraine V. Kofie

Address: *** *. ******* **. ***. 1

Elgin, IL 60123

Phone: 630-***-****

Email: ******@*****.***

Objective: To obtain a position as a Certified Nursing Assistant

Education: September 1993-May 1997: University of Michigan-Ann Arbor, MI

BA Sociology

July 2010-September 2010: A Plus Healthcare CNA Training-Bartlett, IL

CNA Certified

March 2012-May 2012: Currently enrolled at Elgin Community College Medical

Administrative Assistant Certification Course-Elgin, IL

Currently Enrolled: Capella University- Minneapolis, MN

Healthcare Administration Masters Program-To obtain

MHA- concentration General Healthcare Administration

Employment Experience:

June 2007-May 2010: Lending Solutions Inc. Call Center, Elgin, IL

LOAN SERVICES REPRESENTATIVE/DEBT MANAGEMENT ASSOCIATE/COLLECTIONS

• Handled high volume of outbound and inbound calls to and from credit union members

• Advised credit union members on delinquent account(s)

• Assisted credit union members with particular payment plan and arrangements to settle delinquent account(s)

• Worked with a variety of credit unions nationwide

• Assisted with training new and existing employees on various credit union systems, policies and procedures

• Processed loan applications for various credit unions’ members

• Processed payments for assigned credit unions

• Various administrative duties for assigned credit unions

December 2005-April 2007: Walgreens Drug Store, Elgin, IL

ASSISTANT MANAGER

• Assisted customers with inquiries and request daily

• Managed store employees

• Assisted store manager with orientation and training of new and existing employees

• Assisted store manager with daily store operations

• Assisted with managing revenue/ensuring revenue controls

• Assisted SIMS Coordinator (Strategic Inventory Management Systems Coordinator) with inventory control

• Received and stocked merchandise

July 2005-November 2005: Chase Bank Call Center, Elgin, IL

INBOUND FRAUD CUSTOMER SERVICE REPRESENTATIVE

• Handled high volume of customer service inquiries in relation to fraudulent transactions

• Worked in fast paced environment

December 2000-October 2004: ABN AMRO/LaSalle Bank (now known as Bank of America), Chicago, IL: GLOBAL TRADE AND ADVISORY REPRESENTATIVE

• Handled merchandise documents for national and international businesses

• Processed payments via wire transfer globally to ensure client receipt of merchandise

• Customer service oriented duties and environment

June 2000-December 2000: Adapt of Illinois Long Term Care Facility, Chicago, IL

MENTAL HEALTH SOCIAL WORKER

• Assisted mentally ill and mentally disabled residents with daily living tasks and activities

• Assisted with coordinating residents’ specialized scheduling daily

• Assisted with coordinating new activities for residents’ participation

• Monitored and encouraged residents’ independence daily

• Monitored and encouraged residents’ participation in group activities

• Created and implemented group activities for residents.

• Worked cohesively with all healthcare providers of residents’ care

September 1998-March 2000: Northwestern University Center for Clinical Research

CLINICAL RESEARCH ADMINISTRATIVE ASSISTANT

• Assisted Marketing Assistant and Clinical Research Coordinators

• Assisted with screening individuals for clinical research studies by phone

• Handled high volume of outbound and inbound calls to and from prospective clinical research study participants

• Scheduled screenings for potential clinical research participants

• Assisted with health fair arrangements and activities

• Assisted with promoting clinical research studies

• Various administrative duties as assigned