Manager Assistant

Carolyn Ogden

** ********* *****

317-***-**** cell

Mooresville, IN 46158 *******-*****@*********.***

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SUMMARY

A highly dependable, detail-oriented research analyst whose background includes experience with financial institutions

Exceptional problem solving skills, attention to detail and proficient at follow up and follow through

A dedicated team player who works well under pressure and enjoys a fast-paced environment

Several years experience in banking industry

PROFESSIONAL EXPERIENCE

JPMorgan Chase 2010-2011

Mooresville, IN

Assistant Branch Manager

• Managed the daily operations of the banking center

• Accurately processed transactions

• Order and maintain sufficient cash supply

• Developed team through coaching and training

• Prepared schedules, development plans, and annual reviews

• Monitored and recorded employee progress

• Performed audits

Pitney Bowes 2009-2010

Plainfield, IN

Assistant Trainer

• Train new employees for the call center

• Assist in the development of training modules

• Perform quality audits on recorded calls

• Provide remedial training

JPMorgan Chase 1989-2008

Indianapolis, IN

Research and Adjustments 2004-2008

Sr. Research Analyst

• Identified sources of unbalanced transactions

• Adjusted and balanced several general ledger accounts

• Created, updated, and balanced Excel spreadsheets

• Assisted Bangalore site in resolving complex research issues

National Reconciliation Services 2000-2004

Sr. Research Analyst

• Researched cash outages for 30 banking centers

• Adjusted general ledgers and customer accounts as necessary

• Coached assistant banking center managers on new processes

Item Processing 1999-2000

Reconcilement Analyst

• Reconciled entries

• Cross-trained on batching and sorter operations

Mooresville and Marwood Banking Centers 1989-1999

Assistant Banking Center Manager

• Managed the daily operations of banking centers

• Developed team through coaching and training

• Prepared schedules, development plans, and annual reviews

• Monitored and recorded employee progress

• Performed audits

EDUCATION

Indiana Institute of Technology

Plainfield, IN

• 2012 Bachelor’s degree in Accounting.

• 2010 Bachelor’s degree in Business Administration with a concentration in Human Resource Management.

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