Customer Service Manager
Resume:
I am interested in your Dental Laboratory Technician position. I have over 20 years of experience as a Dental Laboratory Technician, Manager and Owner. I am looking for a new challenging opportunity.
I also have over 20 years experience in management/supervision, data entry, customer service, bookkeeping, AP, AR., shipping and receiving and inventory control. I also have extensive computer skills that includes but not limited to, Microsoft Word, Office, Excel, PowerPoint, Outlook Express, FF Billing, Quick Books, and the internet social media such as myspace, facebook, tweeter, etc. Attach is my resume. Thank you, for your consideration.
MILES,Michael A.
_______________________________
1460 Minnesota Ave. SE Washington, DC 20020
Residence 202-***-**** Office 202-***-**** Cell 202-***-****
Email cft834@r.postjobfree.com
Experience:
Manager 7/1/20001 – 7/1/20010
Miles Dental Technics
Dental Laboratory Technician
525 Eastern Ave
Fairmount Heights, MD 20073
I am responsible for the day-to-day supervision of two employees as well as operations, management, finances, marketing, sales, CS, answer phones, bookkeeping, AP, AR,and resolve any conflicts with customers and employees. My computer skills consist of, Data Entry,Internet Explorer,Outlook Express, HP Photo-mart, FF Billing, Adobe Reader, Tiny-word 2.9, Quickbooks, Microsoft Office, Microsoft Office Excel, Microsoft Powerpoint, varies Printers, and Faxes. I was also responsible for all phases of removable dental prosthetics. Which includes but not limited to,pouring models, baseplate and bite rim, articulation of models, selection of denture teeth, set up, wax,invest, pack, process and finish. Also,denture repairs, relines, re-bases, flippers, mouth guards, acrylic partials, wrought wire clasps, duplicate dentures, and temp. crowns.
Walter Reed Army Medical Center 7/2001-7/2003
Washington, DC
Dental Laboratory Technician
The listed duties below are a full range of responsibility and knowledge of duties, I perform daily as needed to facilitate work-flow and expedite patient care:
Perform all steps necessary to fabricate all types of porcelain/resin restoration to form an anatomically correct reproduction of a tooth
Fabricates all phases of porcelain, metal, and acrylic crowns.
Fabricates frameworks for more complicated single crown and fixed partial dentures including those with acute or severe abnormalities
Surveys, design, and blocks out master casts for removable partial dentures
Waxes outline of metal frameworks for abnormal or complex removable partial dentures and maxillofacial appliances
Finishes and polishes the more complicated chrome-cobalt alloy dental and oral
Set up artificial teeth for removable partial dentures and complete dentures, process and finish.
Accomplishes refractory and casting duties to produce cast removable partial dentures and framework
Provide guidance to lower grade technicians in cooperation with supervisor
Use of dental laboratory material such as impression materials, plasters stones, hydrocolloids waxes, metals, acrylics, porcelain, and similar materials.
Manager / Owner
Miles Dental Technics 7/1985 - 7/2001
7530 Sudley Rd.
Manassas, VA. 22110
I am responsible for the day-to-day supervision of five employees as well as operations, management, finances, marketing,sales CS,answer phones, bookkeeping,AP,AR,and resolve any conflicts with customers and employees.
Dental Laboratory Technician
On a daily basis I performed the following duties and have the knowledge and responsibility of dental anatomy and skills in the use of dental laboratory material and equipment:
Responsible and knowledge of all phases of complete acrylic full and partial dentures.
All phases of porcelain fuse to metal, included but not limited to pouring impression, model and die, waxing, investing, burn out, casting, metal finishing, opaque, building porcelain, firing, contouring, glazing, and staining.
Knowledgeable and responsible for fabricates all metal or porcelain/ceramic/resin crown, fixed partial dentures and veneers, invests, casts metal, and finishes.
Suburban Dental Laboratory 5/1981- 6/1985
Branch Manager
8714 Sudley Rd.
Manassas, VA.
Manager responsibility, include but not limited to, customer service, billing, inventory control, reading RX, and schedule pick up and delivery of cases. Supervision of four employees.
Dental Laboratory Technician
On a daily basis I performed the following duties and have the knowledge and responsibility of dental anatomy and skills in the use of dental laboratory material and equipment:
I assist in instruction laboratory technicians in fabrication procedures and techniques
Responsible for preparing base staining
Responsible of setting teeth for dentures involving severe malocclusions and other abnormalities
Responsible and knowledge in mounting casts using face bow, pantographs and other similar devices on complex articulators
Responsible and knowledge of all phases of complete acrylic full and partial dentures.
Knowledgeable and responsible for fabricates all metal or porcelain/ceramic/resin crown, fixed partial dentures and veneers, invests and casts metal finishes
Knowledgeable in pouring impression and duplicate casts for veneer fabrication
Work day-to day with orthodontists, prosthodontists and other dental medical laboratory specialists in the design and fabrication of complex appliances
Drs. Kelly, Madigan, and Phillps Gaitherburg, MD. 1/79 – 5/85 Dental Lab.Tech (in-house)
Lass Dental Lab. Washington, DC 7/78 – 1/79 Crown & Bridge Trainee
Rothstein Dental Lab. Washington, DC Branch Manger Removable Denture Trainee
EDUCATION
Certified Dental Technician – Norfolk, VA - 1997
DENTSPLY Denture Workshop, Laurel MD –1997
Accounting - GW University, Washington, DC 1988
Dental Technology –Montgomery College-1984
Business Management – Prince Georges Community College –1977
Criminal Justice / Security Training - Southeastern University -1976
Reference:
Linda Diggs DDS 301-***-****
Napoleon Jones DDS 301-***-****
Steven Stein DDS 202-***-****
Dale Banks CDT 301-***-****
Contact this candidate