Customer Service Sales

Carol Niner

**** ****** ***** *****, ***.***, Salisbury, Maryland 21804

Home: 410-***-**** - Cell: 443-***-**** : **********@*****.***

Professional Profile

Office Administrator with seven years experience in new and existing construction industry. Demonstrated ability to

provide exceptional support and service for a broad-range of staff and clients. Committed and motivated administrator

with exceptional customer-relation and decision making skills. Strong work ethic, professional demeanor and great

initiative. Excellent communication and computer skills; ability to work independently or as a team to meet project

deadlines; multicultural awareness with a high level of adaptability.

Qualifications

• Excel in [areas of expertise] • Account Management

• Team liaison • Advertising

• Strong verbal communication • Budgeting

• Conflict resolution • Business Development

• Quick learner • Client Relations

• Computer proficient • Cold Calling

• Extremely organized • Customer Service

• Microsoft Office • Marketing

• File/records maintenance • Multi-Task Management

• Financial records and processing • Lead Development

• Contract negotiation/review/drafting • Reporting

• Sales and Service

• Statement Billings

• Tax Preparation

• Weekly Payroll

Relevant Experience

Computer Proficiency

0• Used Microsoft Excel to develop inventory tracking

spreadsheets. Project Management

0• Worked directly with clients and management to resolve

conflicts. Documentation

0• Wrote and edited documents to keep staff informed on policies and procedures.

Sales

0• Increased sales by 10% over a two year period.

Supervision

0• Supervised team of three staff

members. Marketing

0• Implemented marketing strategies which resulted in 15% growth of customer base.

Experience

Reverend

March 1993 to Current

The Lord's Work Ministry– Oakland, MD

0• Adult Ministry

0• Youth Ministry

0• Education Implementation

0• Choir

0• Advertising

0• Attendance Creation

0• Records

Health/Accident Insurance Agent

January 2012 to May 2012

Aflac – Salisbury, Maryland

Achieved revenue by leveraging potential new employees. Implemented marketing strategies which resulted in 12%

growth of customer base.Worked directly with clients and management to achieve increased sales. Obtained

documents, clearances, certificates and approvals from local, state and federal agencies.

Licensed in the states of Maryland and Delaware

Co-owner, Office Administrator

July 2003 to February 2011

Niner Construction – Oakland, MD

0• Liaised with vendors to order and maintain inventory in all areas of administrative work confirmeddata entry,

of office supplies.Scheduled and

appointments for entireorganization, research and development.Managed hundreds of including receivable

receptionist duties, file management team.Assisted

accounts invoicing, cash application, researching charge backs, discrepancies, issuing accounts duties

working directly with the Financial Management Office.Performed accounts receivable

including

rasks and projects including: call logs, appointments, for documentation.Maintained andcredit memos,

t econciliations and responding to effective systems for record retention by creating database for daily

customer requests travel, prioritized daily

eorrespondence tracking.Developed new customer relationsexpense telephone contact and sales

reports and general

c rrands.Successfully established through written correspondence. Prepared meeting minutes, edited

through

aubcontractor proposals, project punch lists. Consistently praised by management for the quality and

ctivity.Increased customer loyalty

s

timeliness of reports, attentionanddetail, exemplary customer service efficient customer service attitude.

Calculated Usual, Customary to including reimbursements which were 90 days in arrears status.Excelled

Reasonable (UCR) fees.Provided delivery and team-player to

clients.Researched agingenvironment, ensuring accurate and on-time completion of all projects. Processed

ithin deadline-intensive reports

wccounts receivable and accounts payable.Managed daily office operations and maintenance of equipment,

a aintaining accurate records for all business supplies. Maintained detailed administrative and procedural

m

processes that reduced redundancyoutgoing correspondence in aefficiency to achieve organizational in

objectives.Prepared and drafted all and improved accuracy and timely manner.Verified and logged

deadlines for responding to daily inquiries and outlined the appropriate process to ensure efficient office

to fulfill and complete inquiries.Collaborated with Human Resource department and procedures necessary

environment.Oversaw inventory and office supply purchases.

Education

Allegany College of Maryland 2007

Cumberland, Maryland, USA

Allied Health

Certificate for Phlebotomy/EKG Technician

Received scholarships

Continuing Education and Training

Graduated With Honors Suma Cum Laude

Top 10% of class, GPA [<4.0>]

Scholarly Associations

Successful completion of time management courses

Professional Training, Related Coursework

BLS/CPR Certificate

Affiliations

Allegany College Alumni

United Christian Ministerial Association Alumni

International Fellowship of Christians and Jews (IFCJ)

Red Cross

National Association of Insurance Foundation (NAIF)

The American Legion

Disabled Veterans of Foreign Wars

Veterans of Foreign Wars

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