Customer Service Insurance

EMMANUEL BOYOU

cfn5o5@r.postjobfree.com

*** ********** **

APT: A8-8

LUMBERTON, NJ. 08048

267-***-**** Cell

609-***-**** Home

Objective:

Seeking a challenging position, utilizing my (human services/ computer networking/ accounting/ marking/ customer service representative/

polysomnography) skills and experience with a progressive and innovative company that seeks an ambitious and teachable individual that has

the intelligence and integrity required to achieve continue growth and maximum satisfaction.

Experience:

New Jersey department of Human Services (DHS)- Division of Developmental Disabilities (DDD)

New Lisbon Developmental Center (NLDC) New Lisbon, NJ

Human Services Assistant January 24th, 2011 to Present

New Lisbon is the largest state-operated facility serving persons with developmental disabilities

in New Jersey. The facility provides a supportive, dignified, and respectful environment that helps

to ensure the health, safety, and development of each resident. Services and supports are provided

by staff, whose goal is to help the residents function as independently as possible and prepare them

for reintegration into the community outside the developmental center.

Arden Courts

Alzheimer''s Assisted Living Yardley, Pa

Resident Caregiver October 28th, 2010 to Present

Working with persons living with Alzheimer's disease and related dementia. providing them with

personal care, food service, housekeeping, laundry, behavior management, socialization, activities,

orientation and information needs.

Woods Services

Woodlands Center for Challenging Behaviors Langhorne, Pa.

Residential Counselor

March 6th, 2009 to October 22nd, 2010

Working with children and adolescents with varying degrees of intellectual disability

accompanied by significant behavioral problems. With close supervision and positive reinforcement,

we help teach new social skills, reward appropriate behavior and redirect unacceptable actions through

communication strategies and socialization activities.

Delaware County Intermediate Unit (DCIU) ,Glen Mills, Pa.

Counselor May, 2008 to Mar 3rd, 2009

Working with kids who are Autistic, Behaviorally Challenged, Learning Disabled, etc

Global Expectations Inc. Atlanta, Ga.

Marketing Consultant September, 2007 to April, 2008

Authorized Solution Provider for AT&T products and services

• Contributed toward a record breaking profit from 42% to 67% .

National Agents Alliance (NAA) Atlanta, Ga.

Mortgage Protection Specialist June, 2007 to October, 2007

Marketing for insurance companies

• Contributed consulting and marking strategies for growth and advancement

Somnograph/ Graduate Hospital/ St. Christopher’s hospital Philadelphia, Pa.

Polysomnography Technician July, 2003 to May, 2007

Performed sleep studies on, Pediatrics Adolescents and Adults for sleep disorder like (snoring, sleep apnea,

restless leg syndrome, restless mind and sleep talking/ walking), Asthma, Seizures and COPD's in the laboratory.

• Trained, supervised, and evaluated staff.

• Techniques for explaining technical concepts and procedures to non-technical users;

Budget Rent A Car Inc Philadelphia, Pa.

CSR Supervisor May, 2000 to June, 2007

Supervised about nine employees; assisted managers with the daily operation; contacted customers sometimes

about delinquency; set up daily business planners and reports; process customer's rentals.

• Trained, supervised, and evaluated staff as well as explaining technical concepts and procedures ;

• Contributed toward a record breaking profit in 2005

• directed recruitment and retention supervisors and staff of 9 employees.

Education:

Devry University Philadelphia, Pa.

Technical Management Degree Program with 2011

specialization in Network and Communications Management

Database Management

Enterprise Computing

Information Systems Security

Systems Analysis and Integration

Georgia Insurance Department/ A Better Insurance School Sandy Springs, Ga.

Certificate of Education Completion 2007

40 hours earned in Pre-licensing education for Life, Accident and Sickness insurance approved by the Georgia

Insurance Department, Taught by approved instructors and in compliance with all department rules.

Somnograph Vocational and Training School Philadelphia, Pa.

Certificate of Education Completion 2003

Certificate of Education Completion in EEG and Polysomnography Training and Study.

Temple University Philadelphia, Pa.

Accounting 2002

Minor in Marking and Computer Networking

Community College of Philadelphia Philadelphia, Pa.

Accounting 2000

Minor in Marketing and Networking

Key Strengths:

Human services Management

Computer networking, typing, software, hardware and peripherals knowledge;

Tremendous leadership qualities

Track record of success meeting corporate objectives

Has successfully lead organizations through changes, mergers and integrations.

working as a team to get the job done.

Achieved consistent clients satisfaction

Proficiency skill in Microsoft applications, quick books and Peach-tree software’s.

Adept at developing credibility and confidence with the public.

A solid reputation for upholding high ethical standards and realizing corporate goals and

objectives.

Contact this candidate