Customer Service Insurance
Resume:
EMMANUEL BOYOU
*******@***.***
APT: A8-8
LUMBERTON, NJ. 08048
267-***-**** Cell
609-***-**** Home
Objective:
Seeking a challenging position, utilizing my (human services/ computer networking/ accounting/ marking/ customer service representative/
polysomnography) skills and experience with a progressive and innovative company that seeks an ambitious and teachable individual that has
the intelligence and integrity required to achieve continue growth and maximum satisfaction.
Experience:
New Jersey department of Human Services (DHS)- Division of Developmental Disabilities (DDD)
New Lisbon Developmental Center (NLDC) New Lisbon, NJ
Human Services Assistant January 24th, 2011 to Present
New Lisbon is the largest state-operated facility serving persons with developmental disabilities
in New Jersey. The facility provides a supportive, dignified, and respectful environment that helps
to ensure the health, safety, and development of each resident. Services and supports are provided
by staff, whose goal is to help the residents function as independently as possible and prepare them
for reintegration into the community outside the developmental center.
Arden Courts
Alzheimer''s Assisted Living Yardley, Pa
Resident Caregiver October 28th, 2010 to Present
Working with persons living with Alzheimer's disease and related dementia. providing them with
personal care, food service, housekeeping, laundry, behavior management, socialization, activities,
orientation and information needs.
Woods Services
Woodlands Center for Challenging Behaviors Langhorne, Pa.
Residential Counselor
March 6th, 2009 to October 22nd, 2010
Working with children and adolescents with varying degrees of intellectual disability
accompanied by significant behavioral problems. With close supervision and positive reinforcement,
we help teach new social skills, reward appropriate behavior and redirect unacceptable actions through
communication strategies and socialization activities.
Delaware County Intermediate Unit (DCIU) ,Glen Mills, Pa.
Counselor May, 2008 to Mar 3rd, 2009
Working with kids who are Autistic, Behaviorally Challenged, Learning Disabled, etc
Global Expectations Inc. Atlanta, Ga.
Marketing Consultant September, 2007 to April, 2008
Authorized Solution Provider for AT&T products and services
• Contributed toward a record breaking profit from 42% to 67% .
National Agents Alliance (NAA) Atlanta, Ga.
Mortgage Protection Specialist June, 2007 to October, 2007
Marketing for insurance companies
• Contributed consulting and marking strategies for growth and advancement
Somnograph/ Graduate Hospital/ St. Christopher’s hospital Philadelphia, Pa.
Polysomnography Technician July, 2003 to May, 2007
Performed sleep studies on, Pediatrics Adolescents and Adults for sleep disorder like (snoring, sleep apnea,
restless leg syndrome, restless mind and sleep talking/ walking), Asthma, Seizures and COPD's in the laboratory.
• Trained, supervised, and evaluated staff.
• Techniques for explaining technical concepts and procedures to non-technical users;
Budget Rent A Car Inc Philadelphia, Pa.
CSR Supervisor May, 2000 to June, 2007
Supervised about nine employees; assisted managers with the daily operation; contacted customers sometimes
about delinquency; set up daily business planners and reports; process customer's rentals.
• Trained, supervised, and evaluated staff as well as explaining technical concepts and procedures ;
• Contributed toward a record breaking profit in 2005
• directed recruitment and retention supervisors and staff of 9 employees.
Education:
Devry University Philadelphia, Pa.
Technical Management Degree Program with 2011
specialization in Network and Communications Management
Database Management
Enterprise Computing
Information Systems Security
Systems Analysis and Integration
Georgia Insurance Department/ A Better Insurance School Sandy Springs, Ga.
Certificate of Education Completion 2007
40 hours earned in Pre-licensing education for Life, Accident and Sickness insurance approved by the Georgia
Insurance Department, Taught by approved instructors and in compliance with all department rules.
Somnograph Vocational and Training School Philadelphia, Pa.
Certificate of Education Completion 2003
Certificate of Education Completion in EEG and Polysomnography Training and Study.
Temple University Philadelphia, Pa.
Accounting 2002
Minor in Marking and Computer Networking
Community College of Philadelphia Philadelphia, Pa.
Accounting 2000
Minor in Marketing and Networking
Key Strengths:
Human services Management
Computer networking, typing, software, hardware and peripherals knowledge;
Tremendous leadership qualities
Track record of success meeting corporate objectives
Has successfully lead organizations through changes, mergers and integrations.
working as a team to get the job done.
Achieved consistent clients satisfaction
Proficiency skill in Microsoft applications, quick books and Peach-tree software’s.
Adept at developing credibility and confidence with the public.
A solid reputation for upholding high ethical standards and realizing corporate goals and
objectives.
Contact this candidate