Management Manager

Tim Thibodeau

**** ********* ******* • Richmond, VA 23227

************@****.*** • 804-***-****)

Objective To obtain a leadership position within a services organization where I can utilize my experience as well as my leadership and communication skills to deliver exceptional customer and employee experience.

Education A.A. in Business Management June 1985

University of Maine

Skills People management, time management, interpersonal communication, business management, strategic thinking, decision making, coaching, diplomacy, ethics, problem analysis; use of judgment and ability to solve problems efficiently, labor management, presentation skills, Microsoft Office.

Experience In-Home Supervisor Dec 2006 – Present

Best Buy Co., Inc.

•Management and support of 26 direct reports in a remote workforce

•Manage in-home business metrics such as CSI scores, labor, redo’s, and efficiencies

•Coach and develop direct reports on customer interactions, SOP, Geek Squad culture, and improving business metrics

•Create and implement development plans for direct reports focusing on personal goals, strengths, and business needs

Service Manager Feb 2000 – Dec 2006

Lakeside Appliance

•Managed technicians and support personnel for a profitable appliance repair company

•Responsible for Asset Protection, P&L, labor management, and customer satisfaction

•Ensured repairs were processed and accounted for accurately

•Coached and developed direct reports on technical skills and customer interactions as well as improving business metrics

Field Supervisor Apr 1990 – Feb 2000

General Electric

•Responsible for team of remote technicians

•Managed route sheets to ensure repairs were done in a timely manner

•Coached team on proper process to reduce Shrink and maintain customer satisfaction

References Available upon request

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