Customer Service Quality Assurance

Virginia Carter

* ********** ****

Saugerties, NY 12477

Home: 845-***-****

Cell : 845-***-****

EDUCATION

Saugerties High School – Diploma 1999

Associates Degree – Ulster County Community College

KEY SKILLS

Office Skills:

Telephone & Front Desk Reception

Customer Service

Filing

Database & Records Management

Comfortable in Fast Paced High Stress Environment

Reports & Spreadsheets

Complaint Handling

Data Entry (55 WPM)

System & Software Skills

Word

Excel

PowerPoint

Access Outlook

Windows XP

PROFESSIONAL EXPERIENCE

Columbia Greene Community College

4400 Rt. 23

Hudson, New York 12534

Book Store Clerk, 8/11 to Present

Operate a cash register, receiving payments for merchandise sold, registering such payments and accounting for cash received. Answer inquiries related to the location of books, merchandise, and other sundry items on sale in the bookstore. Record and complete charge slips for credit transaction. Take special orders for books and merchandise not in stock. Accept merchandise and books returned and to record such returns on inventory control forms.

Safeguard bookstore property and merchandise against pilfering and shoplifting. Dust and clean books, merchandising, shelving and sales areas and to refill stock as needed. Maintain records and inventories.

PARTS SEARCH

300 Enterprise Dr

Kingston, NY 12401-7004

Data Entry Specialist, 9/10 – 12/10

Use a variety of tactics, online sources and software to locate data that is missing from system . Capture data in Excel templates that can be uploaded into catalog. Quality assurance of uploaded data and organize existing data. Perform other assigned duties as defined and directed by the Data Manager.

SEARS CORPORATION

1300 Ulster Ave Ste 360

Kingston, NY 12401-1501

Human Resources Assistant, 3/02 to 2/06

Excelled in roles requiring the ability to manage customer service and human resource tasks. Resolved customer issues with expediency. Demonstrated proficiency in high volume calls and computer skills. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Also responsible for daily store cash counts that were always accurate and completed in a timely manner.

UNITED HEALTH CARE

505 Boices Ln

Kingston, NY 12401-1083

Customer Service Rep, 1/06 to 9/09

Served as first point of contact for members and providers requesting status and/or information on benefits/claims. Efficiently operated computer systems and provided prompt, courteous and knowledgeable assistance.

Maintained accurate notes while dealing with customer and answered all questions as quickly as possible to create high customer satisfaction.

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