*/**** ** ******* *********** Solutions Inc St. Louis, Mo Warehouse Shipping/Receiving Manager

Train and provide all receiving clerks with the proper procedures, to process a variety of parts returned requesting different transactions. Assign and supervise rotation of monthly jobs to receiving clerks. Maintain current procedures needed to process parts being returned on a daily basis. Verify part number, and serial number, ensuring information recorded on rma match part being returned. Research, and document all problem rmas, and parts. Maintain a spreadsheet to show part arrival, shipping information, and final resolution. Receive and process all vendor and purchase orders. Order all warehouse supplies.Pick, pack, and ship orders using a variety of databases to include UPS Worldship, Fedex, DHL, and Aesdirect for international shipments.

7/2001-11/2001 Hunter Service Center St. Louis, MO Warehouse Administrator Receiving Supervisor

Served as a point of reference for new supervisors in answering any questions or concerns regarding warehouse procedures. Produced a weekly backorder list. Oversaw and updated the files for overstock area. Received and closed out stocking orders after verification of quantity, and parts were determined. Verified all vendor receipts were in scan file to show shipment arrival. Organized cycle count teams for weekly and annual physical inventory. Investigated and resolved all overages and shortages for perpetual inventory.

11/1996–7/2001 Hunter Service Center St. Louis, MO Administrative Warehouse Supervisor

Oversaw the overall operation of warehouse consisting of 20-25 fulltime, part-time, and temporary employees. Assisted and reviewed the writing of daily procedures for the different sections in the warehouse. Entered computer adjustments pertaining to stock transfers, cycle counts, and teardowns affecting the computer’ on hand balance. Reviewed all adjustments, and made corrections for adjustments done in error. Researched and corrected all negative computer on hand balances on a weekly basis. Recommended quantity of parts to order on weekly reorder review to replenish stock.

Set and change computer reorder codes for part numbers based on expected sales, and sales history.

Reviewed and implemented engineering change orders in reference to parts being obsolete, old revisions, and high failure rate. Investigated and resolved all high dollar overages and shortages.

Collected and processed all time cards for warehouse employees. Maintained and updated personnel files, inclusive of personal, and vacation time accrued, record demerits, performance reviews, disciplinary, and attendance write ups.

1/1994-10/1996 Hunter Service Center St. Louis, MO Lead Receiving Clerk

Maintained current warranty, exchange, and return policies needed to process computer and automotive parts being returned on a daily basis. Assigned and supervised rotation of monthly jobs to receiving clerks. Trained and provided all receiving clerks with the proper policies, and procedures, to process a variety of parts returned requesting different transactions. Oversaw daily data entries into the database. Monitored the number of returns received, and processed on a daily basis. Supervised the completion of lab repairs. Ensured all defective parts received were returned to the proper vendor, or manufacturing warehouse. Submitted, organized, and followed up on the decisions of the policy concession committee. Organized and assisted the Operation Manager with filing damage claims.

High School Diploma Fair Park High School Shreveport, LA