Customer Service Administrative Assistant
Resume:
MIRONA COHEN
Englewood, NJ 07631
E-mail: ***********@*****.***
ADMINISTRATIVE ASSISTANT • ADMINISTRATIVE SUPPORT
Business operations experience providing administrative support as assistant to well-known jewelry designer in a global customer service operation with retail outlets worldwide. Provided assistance in organization and implementation of multiple operational systems essential to achieve day-to-day business objectives, including assistance with merchandising and marketing. Worked closely with the CEO and company owners, with responsibility for maintaining and updating confidential company files, personnel records for 200 employees. General business knowledge and familiarity with the corporate environment with strong ability to interface effectively with management, staff and customers on all levels.
Background also encompasses multifaceted experience in various fields, including Esthetician, Real Estate Sales and Airline Flight Attendant.
SUMMARY OF QUALIFICATIONS:
● Broad exposure and capabilities in a variety of related areas, including setting-up meeting schedules, travel arrangements, company special events and daily office routines.
● Strong communication and interpersonal skills.
● Bilingual: Fluent English • Hebrew • conversational French and Romanian.
● Ability to work independently or as part of a team effort and manage a multiplicity of details, with strong time-management and multi-tasking skills.
● Personable, articulate and professional in both appearance and demeanor.
● Coordinated interdepartmental activities, with follow-up responsibility to ensure successful completion of assignments.
● Demonstrated ability to quickly learn and grasp new concepts.
● Computer proficient.
PROFESSIONAL EXPERIENCE:
MICHAL NEGRIN DESIGNS, INC., BAT YAM, ISRAEL 6/10 – 5/11
Administrative Assistant
• Served as an administrative and personal assistant to CEO providing a wide range of business support functions, in addition to personal matters for the CEO and company owners.
• Major responsibility for multiple administrative support functions and assisting the CEO in managing all areas of operation for this large jewelry design and manufacturing company, screening calls, contract translations and mail distribution.
• Set-up daily calendar, as well as arranged and scheduled domestic and international travel/hotel arrangements for the CEO and other executives in the company
• Prepared forms and documents for executives and staff.
• Monitored office supplies inventory and reordered supplies.
CLUB MEN BARBERSHOP, CORAL SPRINGS, FL 10/09 – 5/10
Esthetician
• Provided full-service skin care, developing clients through personal networking and referrals.
• Offered diversified treatments, including facials, waxing and body wraps.
• Consulted with clients to analyze condition and advise on appropriate treatment and products available.
DUTY FREE AMERICAS/FALIC FASHION GROUP, HOLLYWOOD, FL 11/07 – 5/09
Assistant Brand Manager/PR
• Assisted Brand Manager with the fragrance developing process, as well as oversaw media advertising and promotions for various brands.
• Served as coordinator between the corporate office and the duty free stores.
• Ordered marketing collaterals and merchandise.
• Processed invoices and oversaw the overall stores’ operations.
M. COHEN - PAGE 2
PROFESSIONAL EXPERIENCE: (Continued)
BILU REALTY, COCONUT CREEK, FL 11/03 – 11/07
Realtor
• Marketed low to mid-level residential properties in Broward County in this general real estate brokerage firm, selling single family homes, condos and rental apartments.
• Successfully developed following in the area, resulting in substantial leads generation and referrals.
• Cultivated strong working relationships with buyers, sellers, mortgage lenders, attorneys and other realtors, to cooperate effectively on multiple listings.
• Responsible for showing units, negotiating contracts and executing all required documentation.
• Worked with clients to resolve problems, evaluate property appraisals, property listings and mortgage options.
• Strong ability in pre-qualifying clients, assessing financial/credit status and current employment.
• Prepared all documentation for efficient closing, overseeing signing of documents and disbursement of funds.
G. COHEN & ASSOCIATES, NORTH MIAMI BEACH, FL 3/01 – 8/03
Office Administrator
• Performed administrative support duties, including customer service, setting appointments, screening calls and general office work.
EL-AL ISRAELI AIRLINES, TEL- AVIV, ISRAEL 1/91 – 1/92
Flight Attendant
• Responsible for providing complete in-flight service to passengers to satisfy their needs.
• Performed pre-departure safety check and enforced government and company safety policies and procedures.
• Delivered in-flight safety announcements.
• Assisted passenger boarding and coordinated meal and beverage service.
• Extensive interaction with passengers, while attending to special needs and maximizing comfort and satisfaction.
• Thoroughly familiar with security, fire and safety procedures aboard aircraft.
MILITARY SERVICE :
ISRAELI DEFENSE FORCE, ISRAEL
Rank: Sergeant
EDUCATION:
FLORIDA INTERNATIONAL UNIVERSITY, NORTH MIAMI, FL 1996
Bachelor of Science Degree
Major: Hospitality Management
BROWARD COMMUNITY COLLEGE, DAVIE, FL 1994
Associate of Arts Degree
Major: Public Relations
FLORIDA COLLEGE OF NATURAL HEALTH, FT. LAUDERDALE, FL 2009
Esthetic Skin Care License
Body Wrapping License
Microdermabrasion Certificate
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