Personal Profile

 Pursuing opportunities to increase problem solving and analytical skills, especially those related to organizational and database management, while attending college.

 Entry-level experience, from work and education, in pursuit of degree in intelligence analysis.

 Actively seeking position to increase database management, problem solving, and analytical skills for advancement of facility goals and missions, educational endeavors, and work experiences.

 Working toward future application for career in intelligence analysis with hopes of gaining employment focused on maintain security on a private industry or national level.

Skills Summary

 Proficient in Microsoft Excel, Word, and PowerPoint

 Good organizational skills

 Sales Experience - including Accounts Receivable, tracking sales histories and pricing histories  Inventory rotation and verification experience

 Strong Customer Service Skills

 Able to multitask

 Team player

 Familiar with Microsoft Office

 Rapidly adapts to changes and challenges within organizations

 Public speaking

 Able to work independently

 Focused, needs little or no guidance once tasked

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

 Rapidly learn and master varied computer programs; successfully completed all components of a Microsoft Office Suite college course which focused on Word, PowerPoint, Excel, and Access.

 Experience giving PowerPoint presentations to groups of up to 100 people, whether they be informational, persuasive, or instructional in nature.

 Experienced speaking one on one with customers as well as giving public speeches in front of over 500 people.

 Self taught basic computer hardware and software installation and trouble shooting.

 Self taught basic in-home network setup and security.

 Communicated technical concepts regarding computers and technology to customers using layman’s terms to facilitate understanding.

 Authored articles which were published in Radford University's online magazine, Whim.

CUSTOMER SERVICE/SALES/PROBLEM SOLVING

 Experienced receiving inventory and rotating stock.

 Successfully resolved customer issues at lowest level, thus alleviating need for superior involvement.

 Would routinely troubleshoot technical problems with customers input regarding computer software and hardware problems in order to successfully resolve their issue.

 Successfully achieved or exceeded sales goals for my department.

 Top in sales of my department at Circuit City despite only working part-time.

 Properly inform customers with information that best suits their needs.

 Experienced doing business-to-business sales.

 Experienced processing invoices for payments on product.

Employment History

BATTERIES PLUS – 663 Turnberry Blvd, Newport News, VA - 757-***-****

Sales Associate, April 2009 to August 2009

Supervisor: Kurt Walker- 757-***-****

CIRCUIT CITY – 12140 Jefferson Ave, Newport News, VA - 757-***-****

Technology Sales Specialist, July 2008 to March 2009

Supervisor: Timothy Meadows - 757-***-****

SONIC DRIVE-IN – 11835 Jefferson Ave, Newport News, VA - 757-***-****

Carhop, June 2003 to August 2007

Supervisor: Juanita Moore - 757-***-****

Education

AMERICAN MILITARY UNIVERSITY - MANASSASS, VA

Pursuing Bachelor of Arts in Intelligence Studies

Currently enrolled

OLD DOMINION UNIVERSITY – NORFOLK, VA

Transferred to American Military University

RADFORD UNIVERSITY – RADFORD, VA

Transferred to Old Dominion University

HAMPDEN-SYDNEY COLLEGE – HAMPDEN-SYDNEY, VA

Transferred to Radford University

References

HORACE AVILA - 757-***-****

919 COLLEEN DR, NEWPORT NEWS, VA 23608

SUMMIT MEDICAL SUPPLIES

MIKE ANGLIN - 757-***-****

215 SADDLER DR, NEWPORT NEWS, VA 23608

WAL-MART DISTRIBUTION CENTER

ZACHARY WOODS - 757-***-****

1985 ALGONQUIN TRL, WILLIAMSBURG, VA 23185

STARBUCKS BARISTA

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