IT Consultant - Also - Automotive MD Trucks Fleet Service Manager

Andrew A. Wildgoose

*** ******** ***** **

Calgary, AB T3K 4C5

403-***-**** ; 403-***-**** - Cell

Email: ceyd7v@r.postjobfree.com

Education

**** ****** ******* ***** ******* Collegiate Institute

1987 Motor Vehicle Mechanic Ontario

1993 Interprovincial Journey Mechanic Alberta

Work History

Aug. 1995 to Dec 2009 Minacs Worldwide Ltd. Techline Consultant

Aditya Birla Minacs District Service Manager

Fleet Service Manager

Sept. 1991 to Aug. 1995 Keith P/B/GMC Ltd. Automotive Technician

Okotoks, Alberta

Sept. 1988 to Sept. 1991 Voyageur P/B/GMC Ltd. Automotive Technician

Ottawa, Ontario

April 1987 to Sept. 1988 Surgenor P/B/GMC Ltd. Automotive Technician

Ottawa, Ontario

April 1986 to March 1987 Marvin Starr P/B/GMC Ltd Automotive Technician

Toronto, Ontario

Interests and Activities

Enjoy building desktop computers, software, home media computing, video work

furniture refinishing, and doing home improvements.

Qualifications and Skills

Computer

-Installed Techline computers into GM Service areas for technicians

-Upgraded hardware of Techline computers

-Trouble-shoot hardware and software concerns

-Worked with GM Access to network Techline computer

for use of Techline SI and TIS 2000 software

-Taught service personal classes in the use of Techline software to search Product Service Bulletins

-Taught service personnel classes in the use of TIS 2000 software and SPS programming of GM vehicles

-Used computerized diagnostic tools for monitoring vehicle performance

Assist dealerships with installation of MDI diagnostic tool software usage with GDS software

-Proficient in the use of Power Point, Excel, MS Word, Lotus Notes etc.

I am currently taking courses toward a CompTIA A+ Certification.

Marketing/Communications

-Presenting periodically to upper GM management as to the progress/productivity of our department.

-Presenting to Dealer Fleet Sales Managers on a regular basis to outline new product concerns/issues that have arisen in the field.

-Presenting regularly at the Dealer Service Manager meetings to discuss any technical issues.

-Communicate with Fleet Clients as to maintenance requirements for their particular vehicle application.

-Coordinate warranty claims for specific Fleet Clients.

-Deal with customer concerns/issues with their vehicles.

- Coordinate warranty issues with Isuzu Service Manager.

Management/Administration

-District Service Manager responsible for the warranty administration of 16 GM Dealerships with Medium Duty Truck Franchises in the Prairie Provinces (July 2001 – Sept 2003). I was transferred back to the Alberta Zone in the same capacity to administer to 15 Alberta Dealerships.

-Both in the Prairie Zone and the Alberta Zone I was responsible for managing service issues with Fleet Accounts.

-Weekly reporting of Dealer/Fleet contacts; monthly reporting of Medium Duty warranty expenditures to budget; bi-weekly monitoring of Medium Duty Dealer warranty expenditures with the use of “General Motors Warranty Administration” software.

-Assist the Zone Office with providing technical expertise of GM vehicles.

-Assist Medium Duty dealers with organizing training requirements for Medium Duty courses

-Assisting of Medium Duty and Fleet Sales Managers in the building of customer relations/sales

-Provide input to various GM engineering personnel regarding common concerns on GM Vehicles.

-Sharing of information with other 5 Medium Duty District Service Managers across Canada.

Provide information to Western Service Manager for Isuzu Commercial Truck for warranty claims.

"Techline", a function of my position, to give assistance in the installation and networking of PCs into the shop environment. Our department assisted dealership technicians the usage of software applications to download Product Service Information and Diagnostics for our hand held tools. I would developed power point presentations to give a four hour training sessions to the technicians for this.

Aside from working with networks / PCs on a professional level, for the past twenty years, my hobby is the building and the OS software installation of desktop computers which I also network. I have become quite knowledgeable with data storage and the usage of Raid 0,1,5, and 10 . The operating softwares include 95, 98, 2000, XP Home, Professional. Vista 32 / 64 bit, and now the new Windows 7 64 bit platforms. I am competent with firewall and most anti virus softwares. Other softwares include 2000 / 2003 Microsoft Office and Lotus Notes. I am able to work on my own or in a team player atmosphere.

References submitted upon request

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