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Customer Service Manager

Location:
Mechanicsburg, PA
Posted:
March 09, 2012

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Resume:

Frederick Ward

*** ******* ****

Mechanicsburg, PA.

1-717-***-**** home

1-717-***-**** cell

E-Mail ceqgks@r.postjobfree.com

SKILLS

CDL-A License

AS400 Computer System

Quall Com communication

People net Communication System

Highway Master

Maddocks, Frontline, In Accord Systems

Personable, Self Starter, Highly Motivated.

EMPLOYMENT HISTORY.

Employer :USXPRESS

Job title : Fleet Manager

Location : Shippensburg , pa.

Dates :04/04/2011 to present

When Arnold was Acquired By USXpress was Transferred fully to USX to the Shippensburg , PA. Office

As Northeast Load Planner . On 04/04/11

Was moved back to fleet operations as Fleet Supervisor on 09/17/11 and giver Fleet Owner

11/20/2011 fleet manager with 100 trucks

Responsibilities. Driver retention. Utilization maintenance. Driver payroll

Driver retention insure on time pick up and deliveries. Recover abandon equipment

Reseat drivers to newer units when available

Work with customer service to maintain trailer pools assist other Driver Managers when needed

Employer: Arnold Transportation.

Job Title: .Driver Manager.

Location: Camp Hill, PA.

Dates Employed: 09/04/2007

Description: Maintain a Fleet of 40 to 50 Drivers. Recover abandon Equipment , Make calls to schedule Appointments and pick ups.

Track Inbound rail moves, rail bill outbound shipments, Monitor Out Of Rout Miles, MPG, Idle time

Council Drivers on Safety issues, Logs Hours of Service, Plan Drivers to Freight to insure on time

Pick up and delivery.

Schedule Maintenance of Tractors and Trailers. Track home time vacations, accessorial charges.

Train new employees on computer system, fill in planning when A planner is off or on vacation

Work on recovering unseated units at out side vendors.

Enter orders in to system.

Accountable for revenue on trucks

Employer : Styline Transportation.

Job Title: Transportation Supervisor Dates Employed: 08/29/2006 - 07/13/2007

Description: Set up of New Distribution Center, In Harrisburg , PA.

This was A short term assignment

Hire Drivers, set up maintenance accounts with local venders for Tractor and Trailer Repairs.

Coordinate Inbound and Outbound Shipments. Set up Delivery Routs, Track Customer Orders from Manufacturer to final delivery. Dispatch Drivers, council Drivers on safety and logging issues, call

Customers for delivery appointments.

Description: Maintain a fleet of 35 to 40 Drivers. Schedule Tractors and Trailers for Maintenance.

Employer: J.P. Donmoyer, Inc

Location: Ono, PA.

Job Title: Driver Manager / Dispatcher

Dates Employed: 10/18/1999 - 08/25/2006

Maintain a fleet of 30 Van Dry Van Drivers and 15 Flatbed drivers

Council Drivers on safety and log issues . Negotiate Freight Rates with Brokers. Maintain Trailer Pools at Customer locations. Find Back Hauls for Dry Vans and Flat beds.

Handled Customer problems with long term solutions. Call for Delivery and pick up appointments.

Meet with customers

Employer: Tran star Inc.

Job Title: Training Coordinator.

Location: Etters , PA.

Dates Employed: 11/1989 - 12/1998

Description: Interact with Driver Trainers and new Drivers. Driver Retention . Logging issues

Safety training. Equipment Utilization, Schedule maintenance with third party services.

Handle some after hours breakdown issues. Dispatch when needed, make customer calls.

Locate missing Equipment.

Employer: F.Ward Trucking

Location : Spencer , MA.

Dates Employed : 05/80 - 11/89

Description: Handled all aspects of the Operation. Rates , Dispatch, Billing.

Drivers, Customer Service , Maintenance , Buying Selling of Equipment

Education

Graduated High School 1977

Some College No Degree

Haz - Mat Instructors Certificate

Defensive Driver Instructors Certificate

First time Managers Certificate

Advanced Managers Certificate



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