Customer Service Manager
Resume:
Frederick Ward
Mechanicsburg, PA.
1-717-***-**** home
1-717-***-**** cell
E-Mail *.******@*****.***
SKILLS
CDL-A License
AS400 Computer System
Quall Com communication
People net Communication System
Highway Master
Maddocks, Frontline, In Accord Systems
Personable, Self Starter, Highly Motivated.
EMPLOYMENT HISTORY.
Employer :USXPRESS
Job title : Fleet Manager
Location : Shippensburg , pa.
Dates :04/04/2011 to present
When Arnold was Acquired By USXpress was Transferred fully to USX to the Shippensburg , PA. Office
As Northeast Load Planner . On 04/04/11
Was moved back to fleet operations as Fleet Supervisor on 09/17/11 and giver Fleet Owner
11/20/2011 fleet manager with 100 trucks
Responsibilities. Driver retention. Utilization maintenance. Driver payroll
Driver retention insure on time pick up and deliveries. Recover abandon equipment
Reseat drivers to newer units when available
Work with customer service to maintain trailer pools assist other Driver Managers when needed
Employer: Arnold Transportation.
Job Title: .Driver Manager.
Location: Camp Hill, PA.
Dates Employed: 09/04/2007
Description: Maintain a Fleet of 40 to 50 Drivers. Recover abandon Equipment , Make calls to schedule Appointments and pick ups.
Track Inbound rail moves, rail bill outbound shipments, Monitor Out Of Rout Miles, MPG, Idle time
Council Drivers on Safety issues, Logs Hours of Service, Plan Drivers to Freight to insure on time
Pick up and delivery.
Schedule Maintenance of Tractors and Trailers. Track home time vacations, accessorial charges.
Train new employees on computer system, fill in planning when A planner is off or on vacation
Work on recovering unseated units at out side vendors.
Enter orders in to system.
Accountable for revenue on trucks
Employer : Styline Transportation.
Job Title: Transportation Supervisor Dates Employed: 08/29/2006 - 07/13/2007
Description: Set up of New Distribution Center, In Harrisburg , PA.
This was A short term assignment
Hire Drivers, set up maintenance accounts with local venders for Tractor and Trailer Repairs.
Coordinate Inbound and Outbound Shipments. Set up Delivery Routs, Track Customer Orders from Manufacturer to final delivery. Dispatch Drivers, council Drivers on safety and logging issues, call
Customers for delivery appointments.
Description: Maintain a fleet of 35 to 40 Drivers. Schedule Tractors and Trailers for Maintenance.
Employer: J.P. Donmoyer, Inc
Location: Ono, PA.
Job Title: Driver Manager / Dispatcher
Dates Employed: 10/18/1999 - 08/25/2006
Maintain a fleet of 30 Van Dry Van Drivers and 15 Flatbed drivers
Council Drivers on safety and log issues . Negotiate Freight Rates with Brokers. Maintain Trailer Pools at Customer locations. Find Back Hauls for Dry Vans and Flat beds.
Handled Customer problems with long term solutions. Call for Delivery and pick up appointments.
Meet with customers
Employer: Tran star Inc.
Job Title: Training Coordinator.
Location: Etters , PA.
Dates Employed: 11/1989 - 12/1998
Description: Interact with Driver Trainers and new Drivers. Driver Retention . Logging issues
Safety training. Equipment Utilization, Schedule maintenance with third party services.
Handle some after hours breakdown issues. Dispatch when needed, make customer calls.
Locate missing Equipment.
Employer: F.Ward Trucking
Location : Spencer , MA.
Dates Employed : 05/80 - 11/89
Description: Handled all aspects of the Operation. Rates , Dispatch, Billing.
Drivers, Customer Service , Maintenance , Buying Selling of Equipment
Education
Graduated High School 1977
Some College No Degree
Haz - Mat Instructors Certificate
Defensive Driver Instructors Certificate
First time Managers Certificate
Advanced Managers Certificate
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