Customer service representative

WILLIAM PEARSE

**** ***** **** **

Carlsbad, CA *2011

Phone: 760-***-****

E-mail: ******@***.***

Summary: Educator, customer support specialist (computer software), and small business operator seeks case management position. Collaborator; good listener; process driven; dependable. Thrives in multicultural environment. Lengthy experience with disabled young adults.

Job Objective: ENGINEERING/SCIENTIFIC SPECIALIST, 8 years 6 months experience

SOFTWARE ENGINEERING SPECIALIST, 9 years experience

TEACHER/ CASE MANAGER, 15 years experience

Experience:

Job Title: software engineering customer service specialist

Employer: Stratus Computer et alia, MARLBOROUGH, MA

Length: 9 years

Duties: Software customer service and service coordinator. Interfaced accounts receivable, customer service, and manufacturing. Coordinated product beta testing. Promoted to coordinate product development report for VP internal operations.

Job Title: Education specialist

Employer: Agencies and Districts, CA, AZ, NY

Length: 16 years 6 months

Duties: Case management to IDEA2004 guidelines. State Voucher program case manager. Worked with mild/moderate, moderate/severe, and profoundly disturbed populations. Subject competence in biology.

Job Title: retail manager proprietor

Employer: PJ Creams, TROY, NY

Length: 4 years

Duties: Operations manager of food service retail store with 350-500 daily transactions. Inventory, production, personnel management, customer interface, supervised sales operation.

Skills: COORDINATION, CRITICAL THINKING, DATA MANAGEMENT, COMMUNICATOR, TIME MANAGEMENT, SCIENCE/HEALTH SCIENCE

Education: M.S. in Education, Sage Graduate School, Troy, NY

HND Computer Studies, Oxford Polytechnic, Oxford, England

BA liberal arts, Dartmouth College, Hanover, NH

CA certificate for educational specialist, biological sciences

CA Drivers

License Class: C (passenger car)

Additional Comments: Willing to travel pursuant to work objectives. Experienced interacting with state regulators. Operator mainframe and personal computers, using analytic, database, and application software; office machines; classroom technology. Managed retail service and real estate.

References: Available on request

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