Mirissa R. Spears

***** ***** *** ****. *** 304 Houston, Tx. 77058

409-***-**** - ceobq0@r.postjobfree.com

Objective

Service-oriented representative with five years of specialized experience. Dedicated to providing excellent customer service, superior record of surpassing expectations, and currently seeking position that enhances current skills.

Skills

* Extensive computer knowledge

* Managerial skills

* 80 wpm

* Excellent customer service skills

Summary of qualifications

World Ship Supply (Houston)

Data Entry- Computer Department

January 2008- Current

Houston, TX

Fast paced data entry position that entails processing orders and working hand in hand with agents and local ports.

B2B Credit, Inc.

Account Services Representative

June 20007- Current

Houston, TX

Account Services Representative that handles commercial accounts and assisting small business owners build their business credit. One on one interaction with the layout of helping owners build their credit strictly based on their business, without using their personal credit.

Sitel

Technical Associate

March 2007- June 2007

Port Arthur, TX

Inbound technical support/customer service for cable, internet and phone service.

Conn's Corporate Office

E-Commerce & Warranty Sales

February 2006 - February 2007

Beaumont, TX

Inbound and outbound customer service; processed credit applications for product sales. Outbound telemarketing for sales of service maintenance agreements.

West Communications

Customer Service Agent

June 2005 - January 2006

Beaumont, TX

Inbound customer service for Cingular Wireless. Assisted customers with bill payments, wireless plan changes and phone upgrades, and also assisted customers with technical support.

Texas Roadhouse

Host Manager

March 2003 - May 2005

Lake Charles, LA

Ensured each guest was satisfied throughout their visit. Made weekly schedules and observed overall performance of about 25 individuals. Assisted with office duties: payroll, inventory, and marketing.

Target

Cashier

October 2003-January 2004

Lake Charles, LA

Operated a computer based cash register. Worked in a fast paced environment. Assisted customers in sales and helped with inventory control.

Cracker Barrel

Cashier

June 2002- December 2002

Sulphur, LA

Worked in a fast paced work environment. Operated a cash register, helped with order taking, inventory control and sales.

Schlesinger Health Care

PBX Operator

May 2001- January 2002

Beaumont, TX

Acted as a receptionist; greeted and assisted guests and patients. Operated a switchboard, effictively scheduled patient appointments and assisted with scheduling.

Education

Lamar University

Beaumont, Texas

Some College Coursework Completed

McNeese State University

Lake Charles, Louisiana

Some College Coursework Completed

Hardin Jefferson High School

Sour Lake, Texas

Graduated: May 2001

References Available Upon Request

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