Dedicated to Providing Excellent Service
Resume:
Mirissa R. Spears
***** ***** *** ****. *** 304 Houston, Tx. 77058
409-***-**** - *************@*******.***
Objective
Service-oriented representative with five years of specialized experience. Dedicated to providing excellent customer service, superior record of surpassing expectations, and currently seeking position that enhances current skills.
Skills
* Extensive computer knowledge
* Managerial skills
* 80 wpm
* Excellent customer service skills
Summary of qualifications
World Ship Supply (Houston)
Data Entry- Computer Department
January 2008- Current
Houston, TX
Fast paced data entry position that entails processing orders and working hand in hand with agents and local ports.
B2B Credit, Inc.
Account Services Representative
June 20007- Current
Houston, TX
Account Services Representative that handles commercial accounts and assisting small business owners build their business credit. One on one interaction with the layout of helping owners build their credit strictly based on their business, without using their personal credit.
Sitel
Technical Associate
March 2007- June 2007
Port Arthur, TX
Inbound technical support/customer service for cable, internet and phone service.
Conn's Corporate Office
E-Commerce & Warranty Sales
February 2006 - February 2007
Beaumont, TX
Inbound and outbound customer service; processed credit applications for product sales. Outbound telemarketing for sales of service maintenance agreements.
West Communications
Customer Service Agent
June 2005 - January 2006
Beaumont, TX
Inbound customer service for Cingular Wireless. Assisted customers with bill payments, wireless plan changes and phone upgrades, and also assisted customers with technical support.
Texas Roadhouse
Host Manager
March 2003 - May 2005
Lake Charles, LA
Ensured each guest was satisfied throughout their visit. Made weekly schedules and observed overall performance of about 25 individuals. Assisted with office duties: payroll, inventory, and marketing.
Target
Cashier
October 2003-January 2004
Lake Charles, LA
Operated a computer based cash register. Worked in a fast paced environment. Assisted customers in sales and helped with inventory control.
Cracker Barrel
Cashier
June 2002- December 2002
Sulphur, LA
Worked in a fast paced work environment. Operated a cash register, helped with order taking, inventory control and sales.
Schlesinger Health Care
PBX Operator
May 2001- January 2002
Beaumont, TX
Acted as a receptionist; greeted and assisted guests and patients. Operated a switchboard, effictively scheduled patient appointments and assisted with scheduling.
Education
Lamar University
Beaumont, Texas
Some College Coursework Completed
McNeese State University
Lake Charles, Louisiana
Some College Coursework Completed
Hardin Jefferson High School
Sour Lake, Texas
Graduated: May 2001
References Available Upon Request
Contact this candidate