Customer Service Sales

Blaise F Tenguiano

**** **** ******

Hyattsville, MD 20783

Phone: 240-***-****

Email: **********@*******.***

Professional Experience

Extensive product knowledge coupled with creative ideas for applications and a solid

history of sales success. Proven ability to develop sales potential in new market areas, strong

Analytical and planning skills combined with the ability to train, supervise, and coordinate the

efforts of many to meet organizational goals. Productive and efficient work habits without

supervision. Possess a solid background in sale and product experience.

EMPLOYMENT HISTORY

Magruders Grocery Store- Silver Spring, MD

Customer Service Manager, May 6, 2008 to present

Deli Coordinator 2007

Assistant Produce Leader/Cashier April 2006

• As customer service manager my responsibilities is to organized coordinated and plan day to day of front end activities.

• Solving the employee and customer complaint.

• Manage, monitor and facilitate all aspects of the production process retail.

• Establish business plans for long term operational goals create staffing schedules to maintain 19 hour work flow.

• Conduct bi yearly performance appraisals for all employees.

• Oversee customer and team member operational issues in the customer zones and the branch consultation area.

• Ensure daily compliance with current merchandising standards.

• Assist store manager with all aspects of the business.

Best Buy Store -Rockville. MD 2003-2006

Sale – Customer Service Representative

• Oversee sales and business functions in the electronics department including product rollouts, and key account management duties.

• Assist customers with inquires regarding products and sale item.

• Provide cross functional team training for new employees.

• Order bi weekly supplies via online system and translate orders from French to English.

Sports Authority- Rockville MD 2002-2004

Shift Supervisor

• Lead department sales associate for a large sports equipment store.

• Ensure production revenue levels and department profitability.

• Maintain shift availability and employee retention levels.

• Train employees on sales techniques, and maintained inventory control.

Nyumah Johnson Inc., Monrovia Liberia 1997 -2001

Human resource & Budget Administrator

• Coordinate human resources operations for a staff of a well established mining company.

• Oversee transactions for a $ 1 million budget during a specific period.

• Perform a variety of investor function such as addressing inquires of current and margin accounts.

• Compile and analyze data from monthly reports to prepare executive management evaluations.

• Exceeded customer retention and business development goals.

• Consistently maintained 100% production goals.

• Recognized for outstanding work for African business development.

OBJECTIVE

Obtain a position in sales/retail / administration.

EDUCATION

2010 – Present Stratford University Falls Church,

MBA Business Administration -2011

2001-2002 University of North Texas, Denton TX

English Courses

1992-1995 University of Guinea, Conakry

B.S. in French Studies and General Education.

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