Customer Service Human Resources

TAMARA LEVIER, LVN

*** ***** ***** - ******, ** *2879

951-***-**** ************@*****.***

Licensed Vocational Nurse, State of California

LVN # 265147

PROFILE

LVN Program Graduate; graduated with 3.84/4.0 scale GPA and achieved President’s List with 4.0 GPA, Fall Semester 2011

Previously earned Certificate in Phlebotomy; Certified, Intravenous Therapy/Blood Withdrawal, with 36 contact hours completed

Theoretical and practical studies in Fundamentals of Nursing, Pharmacology, Nutrition/Diet Therapy, Psychology, Pediatrics, OB/BYN, and Med/Surg; curriculum included labs

Have taken initiative to gain practical experience by volunteering in community health programs; administered over 80 immunizations at Pomona Valley Family Clinic’s Children’s Health Fair as well as participated in a Staff Flu Clinic at Citrus Community College

Well-versed in conducting assessments, implementing plans of care/physician orders, monitoring/reporting on status, and facilitating appropriate interventions; able to collaborate with multidisciplinary teams to deliver optimal patient care

Knowledgeable in nursing records/documentation management

Solid understanding of industry regulatory standards

Dynamic communication and interpersonal relation skills; numerous years of experience in customer-focused, service-oriented industries

Motivating leader experienced in training, coordinating and supervising personnel

Technology-savvy, with proficiency in MS Office (Word, Excel, PowerPoint,Outlook)

EDUCATION

Graduate, LVN Program, Citrus Community College; 2011

Phlebotomy Certification, Riverside Community College; 2009

Associate in Arts and Associate in Science, Riverside Community College; 2009

EMPLOYMENT HISTORY

SHIFT MANAGER/LEADER 2004-Present

Quiznos Subs-Corona, CA; 2004-2010 / Rubios Baja Grill-Corona, CA; 2010-Current

• Rapidly promoted from cashier with Quiznos and have continued to hold leadership role with most recent employer to steer full-scope shift operations, from human resources, customer service, sales, and marketing through cash management, inventory control and health/sanitation/safety standards compliance

• Effectively train, schedule and supervise staff, with consistent focus on optimizing productivity, controlling labor costs and delivering world-class customer service

• Productively address, troubleshoot and resolve escalated customer issues to ensure high levels of retention and satisfaction

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