IT Technician/Installer/On-Site Trainer-Support/Auditor for Installs/
Resume:
Gerald Tate
Buford, Georgia *****
*************@*****.***
Certified CompTIA A+ IT Technician
Install, Upgrade, Configure, Network, Troubleshoot, Test, Maintain Computers/POS Systems & Equipment, Devices, Train (Managers, Employees & IT Personnel), On-Site Support,
Imaging, Data Migration, Testing and Validating
Work History
POS Systems, Computer Systems, Networking, Devices,
Training, and Troubleshooting
Peak Systems- Retail Chain
Install, Configure, Network, Train, and Troubleshoot
IBM Lenovo’s Desktop’s, Zebra QL 420 Plus Wireless Printers, and Samsung Monitors
Retail Store Depolyment/Upgrade
June 2011 to June 2011
IT Technician
SmartSource – Resturant Chain
POS and Computer Deployment, Configure, Reimage, and Go-Live/Revisit Support
in Various States Nationwide for Major Fortune 500 Companies
Sept. 2010 to May 2011
Hardware & Software Installer, On-Site Support, Training, Revisits & Troubleshooting
*Install, Configure, and Troubleshoot, POS Systems, Computers, Verifones, Monitors, Printers and Equipment.
*Upgrade Memory for POS Systems
*Reimage POS Systems and Computers
*Convert Credit/Debit Cards Machines to IP
*Go Live Support and Revisit Support for Post Installations
*Contact Help Desk to resolve Client Problems
*Remove old cables, re-run cables, and install new cables
*Cable Management
*Take Pictures of Post Installations and upload to Filezilla
SmartSource – Resturant Chain
POS and Computer Deployment, Configure, Reimage, and Go-Live/Revisit Support
in Various States Nationwide for Major Fortune 500 Companies
Sept. 2010 to May 2011
Hardware & Software Installer, On-Site Support, Training, Revisits, & Troubleshooting
*Assemble, Place in each Zone, and Mount Computers and Monitors
*Remove Old PC’s, POS’s, Monitors, Printers, Mounting Equipment, and other Computer Equipment
*Install POS systems, Computers (KVS), Verifones, Printers, Cash Drawers, Coin Changers, Monitors, Monitor Brackets, KVS Brackets, Bump Bar Brackets, Pin Pads, Mount Cable Power Adaptor for Zones 3 & 5, and manage cables and power cables.
*Cut & remove all old cables in Zones 2, 3, 4, and 5.
*Cable Management for all Equipment in all Zones.
*Image and Configure POS Registers and Computers (KVS)
*Program Verifones
*Remove and Organize all old Equipment per client instructions
*Per Client request, switch around equipment to different zones
*Troubleshoot, Reslove, Escalate all problems in order to keep client operating
*Organize and Remove all Trash. Sweep up all tie wrap ends and all other trash.
*Resolve issues with clients old existing equipment with newly installed equipement.
*88 questions/ Zones 1-7 Checklist reviewed with Auditor, OTP, Executive, and Area Manager.
Each question must be asked and approved. All paperwork must signed.
*88 questions/ Zones 1-7 Checklist must be documented and processed. Faxed & Emailed upon completion.
*Go Live Remediation’s must be completed before leaving store.
*Report all issues to help desk before client signature approval.
*Fax Signed Documentation
*Label Equipment after Installation
*Take all pictures in Zones 1 thur 7 after installation
SmartSource – Resturant Chain
POS and Computer Deployment, Configure, Reimage, and Go-Live/Revisit Support
in Various States Nationwide for Major Fortune 500 Companies
Sept. 2010 to May 2011
Hardware & Software Installer, On-Site Support, Training, Revisits, & Troubleshooting
*Label all newly installed Equipment
*Troubleshoot, Reslove, Escalate all problems in order to keep client operating
*Resolve issues with clients old existing equipment with newly installed equipement
*Must Retake all Pictures after Go-Live Remedation has been complete
*Move equipement to new locations per client request
*Assemble Network Switches for rack.
SmartSource/SabeRex – 5 Star Luxury Hotel
LCD TV Firmware Update & Maintenance
December 1st, thur December 17th, 2010
IT Technician
Upgraded IBoard using USB Flash Drive
Upgraded Firmware using USB Flash Drive
Re-Program & Verify all Channels
Remove and Disassemble LCD TV’s, Disable IBoard Function, Reassemble, and Remount LCD TV’s.
TekSystems – Government School Systems
POS Deployment, Networking, and Live Training
in California, Louisiana, Virginia, New Jersey, & Georgia
July 27th, 2010 to September 9th, 2010
IT Technician, Hardware & Software Installer, Trainer, Troubleshooting
31 Retail Sites Projects of Installation and Training (Georgia - Statewide):
Unpack and setup Furniture – 3,4, or 5 kiosk stations
3, 4 or, 5 HP (Hewlett Packard) computers/monitors and HP PM2000
Setup, Install, Configure, Validate, and Test:
Each Kiosk, 1 Dymo label printer, 1 Shinko printer, JBM cellular router and antenna, Microbards cd/dvd drive
Network equipment using CAT6
Install and Configure software for each primary and all secondary computer/stations.
Test & Validate; printers, label printer, cd/dvd drive, Label Printer, CD/DVD drive, Software,
Install JBM Cellular Modem, Antenna, & Sprint Wireless USB Drive Installation
Wireless Testing/Verification, Troubleshooting & Documentation
Trained CompuCom Tech’s, Retail Managers, Retail Employees, and Retail Customers
Completed 3 Service Calls, 1 Questions & Answers Follow Up
Overnight all Forms and Testing Documentation to HP
Peak Systems – Wealth Management Brokerage Company
Computer Deployment, Data Migration, and Quality Assurance (QA)
July 23rd, 2010 (2:30pm-10:30pm)
IT Technician
61 Dell Computer Deployment
Set Up New Dell Computers
Migrated Data from Old Dell Computers to New Dell Computer
Captured and Recorded New and Old Asset Information for each Old and New Computer
Perform Dell Quality Assurance (QA) for New Computers using Quickbase
Modified New and Old Asset Information using Quickbase
Removed Old Dell Computers (after completing Q&A)
Field Solutions – Retail Chain
NCR POS Self Check Out Installation
July 22nd, 2010 – (9pm-2:30am)
IT Technician
Disassembled all POS Equipment and Parts
Assemble all parts and equipment for POS system
Connect Computers, and Debit/Credit Card Pin Pad
Peak Systems –Wealth Management Brokerage Company
Computer Deployment & Data Migration
July 16th, 2010
IT Technician
90 Dell Computer Deployment
Remove Old Computer, mouse, keyboards
Install New Computers, mouse, keyboards
Migrated Data from Old Dell Computers to New Dell Computer
Captured and Recorded New and Old Asset Information for each Old and New Computer
Peak Systems – Wealth Management Brokerage Company
Computer Deployment & On-Site Support
July 9th, 2010 - July 12th, 2010
IT Technician
56 Hewlett Packard (HP) Computer Deployment
Remove Old Computer, mouse, keyboards
Install New Computers, mouse, keyboards
Reconnect and Verify functioning Dual Monitors, wireless mouse, wireless keyboard
Next Day On-Site Support – Resolved Users Computer Problems
Peak Systems – Wealth Management Brokerage Company
Computer Deployment, Data Migration, & Quality Assurance
Completed 2 projects on June 18th, 2010
IT Technician
177 Dell Computer Deployment
Set Up New Dell Computers
Migrated Data from Old Dell Computer
Captured and Recorded New and Old Asset Information
Perform Dell Quality Assurance (QA) for New Computers using Quickbase
Modified New and Old Asset Information using Quickbase
Removed Old Dell Computers (after completing Q&A)
Out of 177 Computers, Only 12 could not be pinged.
The 12 were corrected and later pinged by Remote Networking Administrator Group.
Go2IT Group – Wealth Management Brokerage Company
Computer, Scanner Installation and Software Configuration
Completed 2 projects on June 18th, 2010
IT Technician
Remove Old Dell PC and Old Monitor
Install New HP (Hewlett Packard) PC
Install New HP (Hewlett Packard) Monitor
Install New Fujitsu Sheet Fed Scanner
Install and Configure Software for HP (Hewlett Packard) PC
I Install and Configure Software for Fujitsu Sheet Fed Scanner
Compucom/MurTech – Retail Chain
31 Retail Kiosk Computer Hardware and Software Installations,
Configuration, Wired & Wireless Networking, & Testing
Sept. 2009 to May 2010
IT Technician, Kiosk Hardware & Software Installer, Trainer, Troubleshooter
31 Retail Sites Projects of Installation and Training (Georgia - Statewide):
Unpack 3 or 4 pallets, Setup, Install, Configure, Validate, and Test:
Unpack and setup Furniture – 3/4 kiosk stations, 3/4 HP (Hewlett Packard) computers/monitors,
1 Dymo label printer, 1 Shinko printer, JBM cellular router and antenna,
Sprint wireless usb flash drive, Microbards cd/dvd drive.
Network equipment, install and configure software for each computer/station.
Test & Validate; printers, label printer, cd/dvd drive, cellular modem, wireless usb drive, and wireless connection. Label Printer, CD/DVD drive, Software,
Testing, Cellular Router, Cellular Connection, and other Devices.
Trained employees after installation. 3 Service Calls. 1 Questions & Answers Follow Up.
SmartSource – Auction Company
Dell Deployment and Data Migration
2 Sites – Georgia
August 2009 and February 2010
IT Technician
Dell Data Migration
Dell Computer Deployment
Dell Software Installation, Networking, Troubleshooting
Remove Old Dell PC, Old Monitor, and other equipment
IC Soultions - CitiTrends (Retail Stores)
PC/POS Deployment and Wired/Wireless Networking
2 Sites – Tennessee and Louisiana
July 2009 to July 2009
IT Technician
Computer, POS Deployment, Routers,
Switches, Modems, and Pin Pads
Installed Wired & Wireless Networking
Technisource/Spherion - Resperonics
April 2008 to June 2008
Database Analyst
Analyzed and Normalized Database
Adecco/Verizon Wireless
11-2007 to 2-2008
Financial/Data Analyst
Analyzed Data
Created and Submitted Invoices from Data
Self Employed & Self Starter
Jan 2000 to Present
Install, maintain, configure, upgrade,
My own computer systems, software, hardware, and devices
Data Analyst & Project Coordination Contract Work
Computer Systems & Networking Experience
Pre-Wire and Install Cat5 cables, Power wires, and, Speaker wires. Set up and Troubleshoot AV, Internet, TV, and Software Applications. Mount TV’s.
Maintain, troubleshoot, and upgrade, hardware, software, printer, scanner, cable modem, VoIP adaptor,
printer, external devices, and wireless router.
Install, configure, maintain, and update, operating systems, software, and drivers.
Windows XP Professional, Microsoft Office Professional 2003, Norton Ghost, Adobe Acrobat, Diskeeper, System Mechanic, , and Nero. Install and configure virus software to scan, identify, and remove worms, adware, and viruses.
Use Task Manager, Control Panel, Device Manager, Command Prompt, Administrative Tools, Encrypt and Compress systems. Backup Computer. Install and Configure Software. Troubleshoot Computers and Networks.
Database/Data Analyst
Manage, Collect, Create, Analyze; Data and Information. Use the web, databases, spreadsheets, documents, other applications, and computer systems.
Create Access database and Excel Workbooks, link tables, create queries, create make table queries, create duplicate queries, and document request.
Analyze, identify, and normalize 15 tables, 50 queries, 32 forms, 13 reports, and 25 macros
(Access database was created in 2002).
Create Access snapshot invoices using; 2 Access databases, excel files, zip files, cd-roms, update queries, append queries, and delete queries.
Create and run Access Queries & Access Make Table Queries.
Create and run Access Queries & Access Make Table Queries.
Import text files into Syniverse and iBas Microsoft Access Databases using Zip Files & CD-ROMs’.
Import all text files from one CD-ROM that has text files for two invoices and Create Queries for four tables to create one invoice.
Import data from two CD-ROM’s and Create Append Queries for four tables to create one invoice.
Created Access Queries from Excel Files to look exactly like the Company Access Database Service Features Form.
Create Access Queries & Excel Spreadsheets to Modify and Analyze four Access Tables.
EDUCATION & CERTIFICATIONS
Certified CompTIA A+ IT Technician
http://www.comptia.org/certifications/listed/a.aspx
Certified Microsoft Access XP 2002
http://www.microsoft.com/learning/mcp/officespecialist/objectives/access2002.mspx
http://www.certiport.com
Certified Microsoft Access 2000
http://www.microsoft.com/learning/mcp/officespecialist/objectives/access2000.mspx
http://www.certiport.com
Here is a list of Projects and Qualifications that were required/needed.
I had to take classes and pass exams just to be considered and to work on Projects.
MurTech:
HP – 4 days of classes & a test
SmartSource:
Dell – Dell.com Online Exam – 2 Exams
NCR – 1 day class and 4 Exams
Field Solutions:
FLS Certified – 1 Exam
NCR Certified – 1 Exam
Esstientals – 1 Exam
Core Certified – 1 Exam
FieldSolutions Certified – 1 Exam
Peak Systems:
Dell - Dell.com Online Exam – 2 Exams
TEKsystems:
Government School Systems for Different States – 5 days of classes & 1 exam
Insight Global:
PlumbChoice –
5 Online Exams – No Classes
Johnson & Wales University, Providence, Rhode Island
Associates Degree - Finance and Investments (5/88)
Thomas Mckean High School, Wilmington, Delaware 19808
High School Diploma – (6/86)
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