Customer Service Administrative Assistant
Resume:
Bethany Fadeley **************@*****.***
** ******* **** **** | Harpers Ferry, WV 25425 | 304-***-**** | c: 304-***-****
Objective Experienced and goal-oriented administrative assistant with a track record of meeting and surpassing established goals and objectives relating to bookkeeping, marketing, advertising, public relations, and customer service. Skilled in building positive relationships with co-workers and customers. Achieved significant results relating to promoting organizational growth and improving overall office moral. Motivated and ambitious with excellent Microsoft Office and communication skills.
Skills Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Microsoft Outlook
Internet
Multi-line Telephones
People-person Attitude
Multi-tasking
Experience Buffalo Wild Wings, Huntington, WV February, 2011 to May, 2011
Cashier/Hostess
Managed seating arrangements, telephone orders, and serving customers generally at the same time. Also, acted as the first line of customer service.
River Riders, Harpers Ferry, WV May, 2011 to August, 2011
Sales Representative
Developed new customer relations through telephone contact and sales activity. Increased customer loyalty through carrying out promised actions. Successfully resolved multitudes of customer issues per week.
Town of Harpers Ferry, Harpers Ferry, WV August, 2011 to October, 2011
Administrative Assistant
Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Created databases and spreadsheets to improve reporting accuracy. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
Education Marshall University, Huntington, WV Still attending
Go-getter marketing major attending relevant classes such as Public Relations, Mathematics, Sociology, Psychology, and Business Law.
Core Accomplishments Data Organization:
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Operations:
Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.
Accountable for all operations of busy office, including bookkeeping, little accounting, phone and e-mail answering, as well as document creating and sending.
Management Support:
Ensured smooth operations by supporting executive team.
Computer Proficiency:
Created PowerPoint presentations that were successfully used for business development.
Multitasking:
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service:
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration:
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
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