Customer Service Manager

Lisa Affi 250-***-**** • **** Tulip Place, Nanaimo, British Columbia V9T 2N2

Profile

A dynamic customer relations professional with expertise in internal and external team building. I am able to recognize market opportunities and implement focused solutions and action plans to increase volume, market share and to enhance bottom line results. I bring the eagerness and drive to respond to challenges with solutions and ideas. Self motivated, innovative and personable with very strong relationship building skills.

Key Strengths

1 Knowledge of Liquor industry – Wide range of wine and liquor, as well as how things should look. I analyze market trends, competitive conditions and consumer preferences. I able to achieve superior gains through innovative brand solutions, promotions, effective public relations and strong customer service.

2 Team Building and Motivation – Lead by example with hands on involvement. Well developed delegation skills and a passion for excellence.

3 Communication and Client Relations – I possess enhanced customer service skills, along with maintaining positive relationships within the company. I respond to concerns with tact and diplomacy as well as interact productively with a broad range of personalities and cultures, and represent corporate interests in public. Proven ability to work under pressure with and without supervision.

4 Organizational Leadership– Defines, evaluates, and develops mutually beneficial alliances and partnerships to leverage current business and establish long-term growth and profitability.

Career History

Liquor Depot

Manager - (April 2007-Present)

1 Responsible for day to day operation of business, including: customer service, cleaning, hiring, firing, ordering of product, inventory control, banking, scheduling, payroll, and maintenance.

2 In conjunction with the ownership, always planning strategies in order to create new growth-oriented business initiatives that capitalize on the bottom line.

3 Excellent relationships with sales representatives.

4 Identified new opportunities and developed promotions.

5 Provide consistent coverage of the liquor store to monitor service standards, to facilitate positive client relations, developing strong relationships with the customers.

Jolly Miner Liquor Store

Manager - (January 2003-April 2007)

1 Responsible for day to day operation of business, including: customer service, cleaning, hiring, firing, ordering of product, inventory control, banking, scheduling, payroll, and maintenance.

2 In conjunction with the ownership, always planning strategies in order to create new growth-oriented business initiatives that capitalize on the bottom line.

3 Excellent relationships with sales representatives.

4 Identified new opportunities and developed promotions.

5 Provide consistent coverage of the liquor store to monitor service standards, to facilitate positive client relations, developing strong relationships with the customers.

6 Was integral in the design of the new store.

Jolly Miner Pub

Assistant Manager – (June 1995 – September 2002/)

1 Responsible for day to day operation of business, including: customer service, bartending, cooking, cleaning, interviewing ,ordering of beer and liquor, inventory control, banking, and scheduling,

2 Identified new opportunities and developed promotions.

3 Provided consistent coverage of shifts. Facilitated positive client relations, developing strong relationships with the customers

4 Responsible for development and assisting the manager with staff and promotional ideas

Dairy Queen

Cashier, Nanaimo, British Columbia (November 1993- June 1995)

1 Greeting customers, taking food orders, cleaning, customer care

2 Closing the restaurant, making sure things are clean and organized for morning shift,

McDonalds

Cashier, Nanaimo, British Columbia (September 1991 - July 1993)

1 Greeting customers, taking food orders, cleaning, holding kid parties, customer care

2 Closing the restaurant, making sure things are clean and organized for morning shift,

.

Professional Development

1 First Aid – Level 1 2010

2 Industry seminars 2003 -2006

3 Office Administration course 2002

4 Medical office administration 2002

5 Whmis 2002

6 Animal Care Aid 2000

7 Honor Graduate 1995

Additional Information

Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Internet use.

Hobbies: Walking, long drives, swimming, working out, highland dance

References Available upon request

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