Customer Service Manager
Resume:
Becky Brown
Waunakee, WI *****
*****.*****@*******.***
Professional Objective
I am looking for a position in a Service Organization that will utilize my strong people and communication skills.
Education
Madison Area Technical College – Adult Learning Property and Casualty Classes
Mt. Horeb High School – Graduate 1981
CUNA Mutual – Customer Service classes
EPIC – Classes for Tapestry and Cadence
GHC – Medical Terminology
Qualifications
I have worked the last 30 Years in Customer Service oriented jobs. I have worked as a Customer Service Representative, Claims Adjuster (in many different product lines) Team Leader in multiple positions, Underwriting Sales Consultant, Field Administrator, Clinic receptionist, Medical Claims Specialist and currently I am the Team Reception Manager for the Sauk Trails clinic at Group Health Cooperative.
Communication Skills
I have demonstrated superior communication and customer satisfaction skills by directly speaking with customers and problem solving to meet their needs. I work daily with internal and external customers. Recently my experience is working with medical providers to help them service and maintain member accounts and process health claims to include private, commercial and Medicare insurance. I work with our Internal Medical providers, Nursing staff and Receptionists daily but most important our members, I want to make sure they are taken care of when visiting our clinic. I also have strong written and telephone skills.
Technical Skills
Epic Tapestry and Cadence, My Chart, MS Word, MS Excel, Lotus Notes, Outlook, and Property and Casualty licensing
Employment History
Group Health Cooperative Reception Manager 2008 - Current
CUNA Mutual Field Office Administrator 2006 - 2008
CUNA Mutual Underwriting Sales Consultant 2003 - 2006
CUNA Mutual Property and Casualty Claims Adjuster 1997 - 2003
CUNA Mutual Collateral Insurance Team Leader 1989 - 1997
Contact this candidate