HOUSEKEEPING MANAGER

CARRICULUM VITAE

Md.merajuddin khan

***/*/*, ***********, **** fazal enclave-2,

Okhla, New Delhi- 110025

Ph. No. +91-844*******

Summary of Objective

Seeking a responsible position as a hotel housekeeping manager and provide supervision and direction to all housekeeping activities of the hotel, ensuring the highest level of service.

Core Competencies

• Comprehensive knowledge of all matters pertaining to the proper administration and operation of hospitality housekeeping operations.

• Extensive knowledge of housekeeping and laundry supplies and pars.

• Possess effective leadership, management, organizational and communication skills.

Professional Experience

The Royal Retreat Resort, Udaipur

November 2009 to January 2011

Asstt. Executive (Housekeeper)

• Ensure greatest attention to detail and highest standards for the overall cleanliness and maintenance of all guest rooms and public areas within the hotel.

• Oversee and supervise the daily preparation of all VIP and show rooms.

• Ensure completion of quality control checks, daily room checks, maintaining regular number of inspections per month.

• Responsible for providing training to housekeeping team in proper procedures and correct use of equipments.

• Liaise with Front Office, Engineering and other departments to coordinate guest service and resolve emerging issues promptly.

• Manage the resources given by the executive housekeeper to achieve the common objectives of cleanliness maintenance and attractiveness in my given shift.

Hotel Sea Princess, Mumbai

February 2008 to October 2009

Housekeeping Supervisor

• Performed daily opening and closing of Housekeeping.

• Checked rooms inventory, assigned rooms to housekeeping staff.

• Inspected rooms and public areas thorough throughout entire hotel.

• Completed reports, verified status reports, reported status of all assigned rooms to Front Desk and inputted into automated computer system.

• Assisted Housekeeping Manager in completing payroll edits, created weekly schedules for Housekeeping staff according to forecasted hotel occupancy.

• Ensured highest productivity and efficiency in Housekeeping operations.

• Managed Lost & Found program and Key Control Program.

• Ensured stock rooms and carts were maintained with sufficient supplies.

• Assisted Housekeeping Manager with guest supply ordering, inventory, and monthly linen inventory.

• Provided excellent customer service (internal and external), and maintained good knowledge of hotel services, operations, local area & attractions, etc.

• Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents.

• Communicated effectively with Maintenance staff to ensure timely repair and maintenance throughout entire hotel.

• Communicated effectively with all hotel departments for all guest and operational needs.

• Ensured highest standards of cleanliness and quality, maintained high scores in guest surveys and regular company inspections.

Hotel Shivoy, Gorakhpur

November 2001 to December 2007

Housekeeping Supervisor

• Responsible to maintain the housekeeping daily activities.

• Vacuum all rooms including behind furniture clean carper, dusts and cleaning bathrooms.

• Maintained list of vacancy rooms ready to clean.

• Ensured clean uniforms and maintain positive working relationships to the guests.

• Ensured standards of guest rooms.

• Solved guest problems to exceed customer expectations.

• Provided training to new employees, given monthly safety training, and effectively preventing injuries.

• Communicated effectively with all hotel departments for all guests.

-CURRENTLY WORKING AS A HOUSEKEEPING MANAGER WITH SHERVANI HOSPITALITIES LTD.,ONE OF BRAND NAME IN INDIAN HOSPITALITY.

-RESPONSIBLE FOR THE WHOLE OPERATION IN HOUSEKEEPING.

-TO TRAIN,SCHEDULE AND STAFF PROPERLY TO GAIN MAXIMUM RESULT FROM HOUSEKEEPING.

-MAKE CAPITAL AND SEASONAL BUDGET WITH COST MANAGEMENT.

-PERONALLY TAKE CARE OF V.I.P.GUESTS.

-ALONG WITH HIGH LABEL OF CLEANING,LOOK AFTER THE GARDENING AND MAINTAINING HE BEAUTY OF THE WHOLE PROPERTY.

-TAKING CARE OF FURNITURE POLISHING,TOUCHING OF ROOMS,POLISH METAL FIXTURES AND TILES,CARPET SHAMPOOING,AND TAKING CARE OF WEEKLY ,MONTHLY AND SEASONAL CLEANING.

-TAKING CARE OF OUR LINEN PROPERLY.

-TAKING INVENTORY OF EVERY ITEMS ,FROM COMPLIMENTORY TO LINEN ITEMS ON TIME.

Educational Summary

Three years Diploma in Hotel Management

from Indian Institute of Business Management (IIBM, Patna)

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