Director of Operations

Michael S. Lorrain

Accomplishments

Compass Rose Events Inc.

A national leader in turn-key corporate event planning, coordination and management

• 5 Years of operational experience including project management, production, logistics and event delivery

• Appointed Director of Operations of branch location

• Developed and executed operational and event delivery standards including training and reference manuals, event item specifications and warehouse operation standards.

• Elevated company’s federal fleet safety compliance rating to satisfactory

• Successfully Coordinated and Managed over 100 corporate events

• Training and Development Manager

• 2009 Operations Excellence Award

• 2010 Employee Choice Award

YMCA

The non-profit leader in youth and community development for over 160 years

• Created and implemented successful afterschool youth center for 4th through 8th grade students

• Created new ropes course management plan and programing

• Corporate Teambuilding and Facilitating

• Co-Directed alternative education program for 9th through 12th grade students

Professional Experience

Compass Rose Events, Inc.

Director of Operations – Nashville, TN (2008 – Present)

• Improved warehouse operations through standard and system design and implementation

• Financial responsibilities including annual budget creating, P&L, operations expense control, payroll reporting

• Inventory recording and management through company developed systems

• Lowered cost of goods sold through accurate and efficient loading strategies and effective repair and maintenance. Maintained an average of 53% cost of goods with a 3 year low of 48% while directing Nashville operations.

• Decreased operations staff to lower expenses while improving productivity and increasing inventory

• Operations Safety Management including warehouse, event site and office.

• Direct reports included procurement manager, culinary manager and all event managers.

• Coordinated all physical truck fleet activity for the Nashville, TN branch and fleet safety management duties for the entire company (Maine and Tennessee locations), negotiated truck rental rates with local companies.

• Co-developed survey tool to track product quality, implemented quality control standards to improve product image

• Supervised recruiting, hiring and training all seasonal staff, development and incentive management

• Large Event Lead, 2000 or more in attendance (Hyundai, Raytheon, GE Rail, Exxon Mobile, 3M)

Event Manager Coordinator (2007-2008) Boothbay Harbor, ME

• Recruit, Hire and Train seasonal event manager staff to set up/take down assets and work with staff. High emphasis on training methods, curriculum and materials to better prepare field event manager in order to increase repeat customers.

• Developed and implemented new training materials and company delivery standards.

• Responsible for evaluation, event manager retainment strategies and performance incentive programs.

• Coordinate and Managed events as assigned or for QA purposes and EM development

Outside Sales/ Project Manager (2006-2007) Boothbay Harbor, ME

• Managed 20+ corporate event accounts from initial sales presentations to post event review

• Designed custom, turnkey programs including catering, entertainment and all logistics

• Sales Goals, Budgeting, Scheduling and Client Relationship management including lead generation

• Sales and Proposal presentations to corporate event planning committees

• Maintain $250,000 in annuitized accounts, while bringing in an additional $150,000 of new business

• Supervised inside sales team responsible for setting new business appointments

• Onsite event management

Asset and Logistics Manager/Senior Event Manager (2006- 2007) Boothbay Harbor, ME

• Managed inventory of over $500k of event equipment

• Directed trucking logistics, loading and unloading schedules, load lists and delivery of event goods and consumables

• Co-Trained event managers for field work

• Federal DOT safety compliance officer

• Coordinated Event Deliveries throughout New England, Mid Atlantic and Mid-South regions, 500 to 2000 in attendance.

Boothbay Region YMCA

Youth and Outreach Director (2003 -2006) Boothbay Harbor, ME

• Coordinated all Youth Sports program for all ages

• Established and executed Physical Education curriculum for 2 area schools who were not funded for PE, cooperative extension initiative into the surrounding communities.

• Created and ran an afterschool youth center for 4th through 8th grade students. Also coordinated activities for an already established Teen Center which served high school students grades 9 through 12.

• Established youth, school and corporate outdoor adventure programs utilizing state of the art ropes course and outdoor adventure center. This included teambuilding, company culture improvement activities and satisfied multiple physical and health education standards through ropes course activities for area schools.

• Co-developed and implemented high school alternative education program, MAINstay (Modern Academic Initiative, Support, Tutoring and Adventures for Youth)

• Coordinated volunteers for all Youth and Outreach programs

• Directed all day to day employee and volunteer staff activities including but not limited trainings, reviews, program development and terminations

• Managed Youth and Outreach budget including being responsible for over 80% of department income through fund raising while keeping program fees minimal and control of all departmental expenses.

Programming and Software Skills

Proficient in all Microsoft Office 2007, 2010 Applications (Word, Excel, PowerPoint, Outlook), functional in SaleForce.com lead management platform and J.J. Keller Encompass fleet management system

Education/Certifications

Bachelor of Science – Springfield College, Springfield, MA

Massachusetts State Teacher Certificate – Physical and Health Education

Key Qualities:

• Project Oriented

• Multitasking

• Report to and for multiple levels of management

• Conceptualize and implement initiatives and projects

• Strong Work Ethic

• Can Produce, Delegate, Coordinate well

• Strong Willed

• Driven

• Independent

• Cares for and can relate to most others

• Outgoing

• Attention to detail

Areas of Expertise:

• Event Planning, Coordination, Production

• Staff Management and Development

• Project Management

• Customer Service

• Onsite Event/Product Management

• Vendor Procurement/Relationships

• Equipment and Fleet Logistics

• DOT Compliance

• Team Building and Adventure Facilitation

• QA

• P&L/Risk Management

• Inventory Control

• Strategy, Development and Execution

• Recruiting/Hiring/Training

• Negotiating and Purchasing

Contact this candidate