Customer Service Sales

TOSHALYN SANDERS

**** ********** ***** *********, ***** 76002

Cell: 972-***-**** Home: 817-***-**** Email: ****************@*****.***

SUMMARY:

A detail-oriented and independent financial services professional with extensive experience in trade spend, controlling, banking operations, cash management, payment disbursement, collections, and audit distribution. Driven by customer service and communication, fosters and maintains positive client relationships. Skilled at prioritizing and multi-tasking, performs efficiently to meet deadlines and exceed established objectives. Utilizes managerial, organizational, and creative skills to solve problems resourcefully and generate ideas that support corporate success.

Microsoft Excel Microsoft Word Microsoft PowerPoint SAP Customer Service Organizational Savvy Lead Experience

Problem Resolution Accounts Receivable/Payables Reach and Reconcilement

KEY ATTRIBUTES:

Able to multitask job assignments, organization and planning

Work well in either an independent environment or as a team contributor

Extensive experience working with customer one-on-one an or via the telephone

Excellent Communication Skills

Self Motivating

QUALIFICATION:

Managed and processed deductions and check payments within specific pay for performance guidelines and go-to-market customer plan developed by sales team.

Decrease deductions report by 30% within a six month timeframe.

Increased claims processed by 45% with a three month time frame.

Minimized account write –off by 35% by researching and resolving distributor deductions

Managed and applied high volume cash quickly and accurately to customer accounts

Assist with collections and special projects

Excellence customer services with external and internal customers

Managed multiple phone lines

Auditing and Inspecting

Rental Sales

Reconciled statements

WORK EXPERIENCE:

PepsiCo Control and Account Coordinator Plano, TX 2005-2011

Ryder Transportation Service Rental Sales and Accounting Clerk Farmers Branch, TX 2002-2005

Credit Union of Texas Senior Teller and Member Service Richardson, TX 1996-2002

EDUCATION:

Accounting Courses North Metro Technical College

Accounting Courses Kennesaw State University

General Studies Richland Community College

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