Manager Customer Service
Resume:
Cecilia Covington
Muskegon, MI *****
*************@*****.***
Aspiring Hospitality Manager
Dependable and accomplished professional with extensive experience in delivering instruction, evaluating performance, developing procedural strategies, implementing plans, and managing multiple projects simultaneously.
Excellent problem solving and interpersonal skills,
Proven adaptability and ability to do well in high-pressure and fast-paced environments.
History of successful interaction and leadership within diverse groups; comfortable with professionals at all levels.
Experience
Graphics Instructor, Muskegon Heights Public Schools, Muskegon, MI 2004 - June 2012
Responsible for the development, implementation, management and teaching of computer graphic art design, illustration, production and digital media curriculum to high school students.
Career Prep Specialist, Muskegon Heights Public Schools, Muskegon, MI 1997 - 2004
Responsible for instructing, supporting and assisting at-risk high school students regarding employment opportunities in the community.
Family Services Specialist, Muskegon Heights Public Schools, Muskegon, MI 1995 - 1997
Responsible for facilitating the seamless transition of students from early childhood through third grade by implementing individualized educational support to the students and assistance to the families to ensure students’ success.
Office Manager, Mahi Mahesh Builders, Inc., Muskegon, MI 1994 - 1995
Responsible for making sure the financial information was compiled correctly, solved various issues as they arose, and completed office procedures and duties correctly, and in a timely manner.
Store Owner, Mister Dee’s Convenience Stores, Muskegon, MI 1990 - 1994
Responsible for directing, promoting, and coordinating all aspects of the two stores’ operations in a manner to optimize the profit margin, while improving efficiency to obtain outstanding customer service.
Video Manager, Meijer, Inc., Muskegon, MI 1987 - 1990
Responsible for overseeing department employees and sales functions to meet profit goals in the video rental department of a regional retail hypermarket.
Management Trainee, Meijer, Inc., Walker, MI 1986 - 1987
Received company specific training to become a manager at Meijer in the Men and Boys department. Learned various supervisory skills, along with merchandising, advertising, inventory, bookkeeping, budgeting, and human resources.
Management Trainee, Ferris State University, Big Rapids, MI 1985 - 1986
Upon graduation from college I received on-the-job training in as a student adviser to a group of probationary freshmen students to assist them in increasing their grade point averages to at least a 2.0. Responsible for teaching a freshman seminar course as well.
Education
University of Phoenix – Online, MS Computer Information Systems, June 2003
Meijer Management Training Program, October 1986
Ferris State University, Big Rapids, MI, Occupational Education, July 1986
Ferris State University, Big Rapids, MI, BS Marketing Retail, February 1985
Baker College, Muskegon, MI, AAS Accounting/Data Processing, May 1982
Technical Proficiency
Microsoft Office
Mac/Windows
Adobe Illustrator
Adobe Photoshop
Internet
HTML
References on Request • Ready for Relocation
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