Customer Service Human Resources

KAREN BAKER CURRY

********@***.*** • (C) 312-***-****

Multitalented administrative and marketing professional, possessing noteworthy history of working on collaborative teams that excel in every aspect of the administrative function. Talented as a skilled administrator meeting the wide-ranging needs of company managers and clientele. Proven ability to analyze effectiveness of existing administrative practices to ensure attainment of operational objectives.

CORE COMPETENCIES

• Project Management

• Marketing Initiatives

• Executive Level Support

• Schedule Coordination

• Process Improvement

• Budget Management

• Employee Relations

• Customer Service

• Technical Proficiency

PROFESSIONAL EXPERIENCE

COMMUNI-K – Flossmoor, IL 2008 - present

Business Consultant

Provides administrative consulting services and support in the areas of human resource management and employee communications, operations, customer service improvement and employee relations; facilitates corporate training. Extensive background coordinating events, managing calendars/travel, financial analysis and facilitating special projects. Combines organizational skills with the ability to plan and manage diverse business relationships. Equipped with excellent work ethic; possesses strong sense of responsibility and leadership with commendable track record of dependability, pooled with absolute integrity. Ability to handle multiple projects and meet deadlines under pressure. Recognized for professionalism, positive attitude and a commitment to excellence.

POSEN ROBBINS SCHOOLS DISTRICT 143 , Posen, IL 2011 - present

Substitute Teacher

AJILON/COMPUTER SYSTEMS INSTITUTE, Chicago, IL 3/2011 – 9/2011

Administrator/Instructor (Temporary Position)

Organized office operations and developed systems to maximize production. Oversaw employee training and communications, facilities, space planning, customer service and client communications. Key Achievements:

Improved performance and employee satisfaction by developing performance expectations, writing employee handbooks and designing performance review processes. Instituted flextime and cut absences and tardiness.

Recruited and hired staff, set salaries, and coordinated benefits. Ensured compliance with local, state, and federal employment requirements.

DELOITTE & TOUCHE, USA – Chicago, IL 2006-2008

Administrative Supervisor

Directed efforts and handled human resources responsibilities for administrative team members serving executives, senior managers, and high-profile clientele, allocating associates in the consulting practice in the Chicago office. Coordinated daily Administrative Assistant responsibilities and advised associates regarding techniques for realizing desired productivity levels. Consulted with executives and conducted periodic evaluations to determine effectiveness of administrative team and devised strategies for enhancing individual contributions. Interviewed candidates for vacant positions and oversaw orientation and training schedule for new assistants as well as ongoing training for every administrator. Organized various special projects, delegating tasks according to availability and skill level of administrative employees. Evaluated projected staffing resources and ensured compliance with budgetary guidelines. Key Achievements:

Analyzed functionality of administrative support teams and conceived plans for enhancing contributions to company bottom line. Increased administrative billable hours by 10%.

Attracted and hired staff, set salaries, and coordinated benefits. Facilitated employee training programs. Implemented employee on-boarding and departure procedures to improve processes.

SOUTH SUBURBAN COLLEGE 2008

Adjunct Instructor

MIZUHO SECURITIES – Chicago, IL 2005

Business Consultant (Temporary Position)

Served in advisory role providing tailored recommendations after evaluating company’s operational results and objectives. Offered invaluable suggestions in areas of administrative procedure, human resources, employee relations, and IT. Key Achievements:

Significantly increased operational productivity by streamlining reporting, payroll, benefits, facilitated employee training, communications and other essential human resources programs.

Leveraged technical expertise and additional talents to provide critical assistance during preparation for SOX IT audit.

Created a 120 page office procedures manual to train new office support staff.

AON CORPORATION – Chicago, IL 2000-2004

Help Desk Manager, 2002-2004

Developed and oversaw collaborative group of IT specialists, filling open positions with viable candidates and providing coaching and mentoring to ensure effectiveness. Evaluated each department employee and offered feedback to increase individual and team success utilizing incentives to boost employee productivity. Systemized technical database and generated comprehensive reports for analysis by management. Acted as final escalation point, resolving major customer issues. Key Achievements:

Successful in defining and implementing technologies, standards and best practices to enhance average speed to answer, improve first call resolution, minimize abandon rate, and increase overall customer satisfaction.

Skilled employee trainer, mentor and project leader; proven ability to build and motivate high-performance and flexible teams focused on customer service.

Strategic analyst, planner and problem solver with keen negotiation and communication skills.

Promoted from initial role as Office Manager after exhibiting outstanding leadership skills.

Office Manager, 2000-2002

Held accountability for full spectrum of procedures to realize operational objectives. Collaborated with senior management to discern staffing needs throughout division and coordinated employee task assignments. Had multifunctional support responsibilities such as, but not limited to, administrative functions, facilities management, human resources, employee communications, office services, purchasing, security, event planning, and budget management. Provided administrative support to Senior Vice-President of ARS-IT. Key Achievements:

Managed employee interviewing, hiring, training, performance evaluations, salary increases and promotions. Maintained and handled confidential records, information and documentation with tact and diplomacy as required. Encouraged a productive and customer-centric environment.

Played a key role in successfully managing office relocation for 100 divisional employees including workstations, computers and telephones. Executed on time and within budget.

Organized client appreciation and public events for over 300 attendees, arranging all aspects of the events.

EDUCATIONAL BACKGROUND

Bachelors - Organizational Communications; Human Resources - minor

Master of Science – Integrated Marketing Communications

ROOSEVELT UNIVERSITY – Chicago, IL

COMPUTER SKILLS

Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)

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