Customer Service Representative
Resume:
Director of Human Resources:
Please find attached a copy of my resume outlining my customer service skills. Currently I am seeking employment with your company. As you can see from my resume I have a very extensive background in the Customer Service field. I am very reliable and trustworthy and I am always eager to learn new things. Please contact me at the address and phone number on my resume should you wish to schedule an appointment to meet with me. Thank you for your consideration.
Sincerely,
Keisha Crawford
Keisha E. Crawford
655 W Casmalia Street
Rialto, CA. 92377
********@*****.***
CAREER OBJECTIVE:
To be successful in an organization that allows me to utilize my
skills and knowledge of customer service, and to be able to grow within an organization.
EXPERIENCE:
City of Los Angeles
Police Service Representative 2
December 2001-Present
Handling incoming emergency calls from the public.
Dispatching police officers to location where authority
presence is needed in order to keep the peace. Insuring
Officer safety in emergency situations.
Maxicare
Customer Service Representative
April 2001-December 2001
Assist members with benefit questions. Answering questions
regarding PPO, HMO, POS, Medicare and Medi-Cal policies.
Always using first call resolution policies or assuring follow-up contact with callers.
Health Net
Customer Service Representative
November 1999-April 2001
Assisted members with benefit questions. Handled escalated
Issues to satisfaction of members and providers. 100%
documentation of each call handled.
PacifiCare
Lead Member Service Representative
April 1995-August 1999
Assisted members with health plans and benefitsClaims processing
and billing. Correspondence with members via email, traditional mail and occasional walk ins.
As lead I acted as supervisor when irate members requested a supervisor.
Great Western Bank/Washington Mutual
Account Service Representative
March 1993-April 1995
Assisted Customers with banking by phone. Making money transfers, stop
Payments and money wire transactions, sending out correspondences and
Discussing new products offered by the bank.
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